Roberto Perfumo
Masio
Summary
Dynamic and dedicated professional with extensive experience in customer service and staff training. Proven ability to optimize workflow and enhance guest experiences through effective communication and problem-solving. Ensuring satisfaction and loyalty in fast-paced environments. I have experience in both manual
labor and hospitality. Speak two languages well, English and Italian. Driver license and able to drive manual.
I am a hardworker, a quick learner who loves traveling and am able to
adapt to any job needed.
Overview
13
13
years of professional experience
Work History
Restaurant Waiter
The York Hotel
2024.07 - 2025.05
- Managed accurate order taking and ensured timely delivery of food and beverages.
- Collaborated with kitchen staff to maintain smooth operations during peak hours.
- Trained new waitstaff on restaurant procedures and service standards.
- Maintained clean and organized dining areas for optimal guest experience.
- Provided exceptional customer service by attentively addressing guest needs and inquiries.
- Resolved customer complaints effectively, ensuring a positive dining experience for all guests.
- Cultivated warm relationships with regular customers.
Hotel Waiter
Crown Pub
2023.01 - 2023.06
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table settings and ensured cleanliness of dining area.
- Assisted in training new staff on service protocols and menu knowledge.
- Coordinated with kitchen staff to streamline order delivery process.
Housekeeper and General Maintenance
Zaneta B&B
2024.01 - 2024.06
- Managed daily cleaning operations to maintain high standards of hygiene and cleanliness.
- Trained new staff on effective cleaning techniques and safety protocols.
- Developed efficient cleaning schedules to optimize workflow and ensure timely completion of tasks.
- Oversaw inventory management of cleaning supplies, ensuring adequate stock levels at all times.
Front of House
Merino Bakery
2023.01 - 2023.06
- While working in a bakery I worked with tills, money, customer and food service. During my time working at the bakery, I started shifts as early as 5 a.m., working all the way till 4 p.m.
- Promoted positive working relationships within the team, fostering open communication between front of house and back of house staff members.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
Landscape Gardener
Aime Garden
2020.11 - 2023.01
- Designed and implemented landscape layouts to enhance aesthetic appeal of residential properties.
- Trained and mentored junior gardeners on best practices in plant care and maintenance.
- Operated and maintained landscaping equipment to ensure optimal performance and safety standards.
- Coordinated with clients to understand vision and requirements for tailored landscaping solutions.
- Researched native plants and sustainable practices to promote environmentally friendly landscaping options.
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
Head Waiter
Il Pizzicotto
2020.05 - 2020.09
- Supported team members during busy service periods to improve workflow efficiency.
- Learned menu items and daily specials to effectively inform guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Waiter
Capanna Niculin
2019.12 - 2020.04
- Participated in training sessions to develop skills in food safety and service protocols.
- Adapted quickly to changing dining room conditions, ensuring seamless operations during peak times.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
Head Waiter
Casa Del Popolo
2012.04 - 2019.10
- Assisted in providing excellent customer service to enhance dining experiences.
- Learned menu items and daily specials to effectively inform guests.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Supported team members during busy service periods to improve workflow efficiency.
Skills
- Customer service
- Order management
- Staff training
- Workflow optimization
- Team collaboration
- Communication skills
- Problem-solving
- Personal hygiene
Languages
Spanish
Intermediate (B1)
English
Advanced (C1)
Timeline
Restaurant Waiter
The York Hotel
2024.07 - 2025.05
Housekeeper and General Maintenance
Zaneta B&B
2024.01 - 2024.06
Hotel Waiter
Crown Pub
2023.01 - 2023.06
Front of House
Merino Bakery
2023.01 - 2023.06
Landscape Gardener
Aime Garden
2020.11 - 2023.01
Head Waiter
Il Pizzicotto
2020.05 - 2020.09
Restaurant Waiter
Capanna Niculin
2019.12 - 2020.04
Head Waiter
Casa Del Popolo
2012.04 - 2019.10