Roberto Pinna
Director Of Food And Beverage Operations
Zerfaliu
Summary
My background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities, sustainability focus. I am an ambitious person with proven track record of creating successful F&B service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving, adaptation and customer service skills. Dedicated to providing highest level of service to guests and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Director of Operations/F&B
Aquarium
02.2019 - Current
- Managing the operations and reporting directly to the owners,F&B Complex with multiple outlets and Catering
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managing the recruiting, hiring and training of team members.
- Collaborated with architects, engineers and general contractors on during the pre-opening of each outlet
Cluster Head Chef/ Ex Sous Chef
Hilton Hotels- Hilton and Double Tree, Hilton Sukhumvit
Bangkok
08.2017 - 02.2019
- Hired, managed, and trained kitchen staff.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders
- Overseeing the Culinary operations for two Hotels
Head Chef
Shangri-la Hotels and Resort
Kota Kinabalu
07.2015 - 07.2017
- Managing the Culinary operations Of 3 Outlets (Italian fine dining, Grill Bar, International ADD la Carte)
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Italian Chef
Rosewood Hotels and Resort
Antigua, Jumby Bay
10.2013 - 07.2015
J Sous Chef
Bice Ristorante/ Bice Mare
Kuwait City
10.2012 - 10.2013
- Type of Business: Fine Dining Restaurant / Preopening of 3 Restaurant
Various F&B Postions Since 2005
F&B Business
Italy, Ireland, Switzerland
01.2005 - 10.2012
Education
F&B Instructor - Hospitality
Hospitality School Don Deodato Meloni
Oristano, Italy 09.2004 - 06.2010
Marketing, Operational Service, HR Systems, Foodservice Management - undefined
Ecornell
Skills
Process improvements
Capital spending
Strategic planning and execution
Performance Analysis
Inventory management
Business Development
Delegation
Staff training/development
Coaching and mentoring
Scheduling
Maintenance and Repair
Interpersonal Communication
Timeline
Director of Operations/F&B
Aquarium
02.2019 - Current
Cluster Head Chef/ Ex Sous Chef
Hilton Hotels- Hilton and Double Tree, Hilton Sukhumvit
08.2017 - 02.2019
Head Chef
Shangri-la Hotels and Resort
07.2015 - 07.2017
Italian Chef
Rosewood Hotels and Resort
10.2013 - 07.2015
J Sous Chef
Bice Ristorante/ Bice Mare
10.2012 - 10.2013
Various F&B Postions Since 2005
F&B Business
01.2005 - 10.2012
F&B Instructor - Hospitality
Hospitality School Don Deodato Meloni
09.2004 - 06.2010
Marketing, Operational Service, HR Systems, Foodservice Management - undefined
Ecornell