Roberto Riggi
Summary
Versatile Production Supervisor knowledgeable about Lean Manufacturing, equipment operation, quality standards and safety hazards. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime. Focused professional knowledgeable about devising innovative solutions. Seasoned Production Supervisor and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Bringing solid understanding of industry trends and excellent communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manufacturing Production Supervisor
Galvolux
Lugano
07.2020 - 08.2023
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Reduced obstacles and variables to maintain production performance and meet deadlines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Fabrication Supervisor
Express Glass
Sydney
04.2018 - 03.2020
- Supervised ongoing daily production phases.
- Implemented policies and standard operating procedures for continuous improvements
- Answered incoming calls and emails from current and new customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Production Supervisor
Gerry's Glass
Sydney
10.2014 - 03.2018
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Implemented policies and standard operating procedures for continuous improvements.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
Plant Supervisor Swing Shift
Palmers Glass
Sydney
04.2013 - 04.2014
- Implemented organizational systems to maximize plant efficiency.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded to customer requests for products, services, and company information.
Production Supervisor
C.G Glass
Varese
03.2002 - 05.2012
- Established clear priorities and production quality standards.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Negotiated contracts with suppliers to secure best pricing and quality of components.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
Education
High School Diploma -
C.F.P
Varese (Italy)06.2001
Skills
- Lean manufacturing
- Production Standards
- Operational Efficiency
- Customer Satisfaction
- Coordinating Daily Operations
- Production Planning
- Material Handling
- Safety Policies and Procedure
- Scheduled Maintenance
- Productivity Management
- Behavioral Guidance
- Assembly and Production
- Manufacturing Procedures
- Technical Support
- Customer Support
Accomplishments
I worked in the glass industry for 20 years. My background includes but is not limited to customer service, purchasing, technical design, lean manufacturing principles and conflict resolution. I've been on the safety committee every place I've worked and I'm very familiar with the Safety Training Observation Program. (STOP)
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
- Microsoft Office
- Suva Certificate (Switzerland 10/2020) (Overhead crane course)
- Training Certificate - Irata International (Switzerland 06/2021) (PPE Course on the use of fall protection)
- Frontier Training & Technology (Sydney-Australia 08/2019) (Certificate 3 in Glass & Glazing)
- First Aid Training (Sydney-Australia 04/2019) (Provide cardiopulmonary resuscitation, provide basic emergency life support, provide first aid)
Timeline
Manufacturing Production Supervisor
Galvolux
07.2020 - 08.2023
Fabrication Supervisor
Express Glass
04.2018 - 03.2020
Production Supervisor
Gerry's Glass
10.2014 - 03.2018
Plant Supervisor Swing Shift
Palmers Glass
04.2013 - 04.2014
Production Supervisor
C.G Glass
03.2002 - 05.2012
High School Diploma -
C.F.P
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