Robinson Danilo Airoldi
LECCO
Summary
Dynamic professional with extensive experience in hospitality and customer service, notably at Lido Di Mandello. Excelled in roles requiring speed, efficiency, and a professional attitude, enhancing customer satisfaction and operational flow. Demonstrated expertise in inventory management and a proven ability to foster teamwork and collaboration. Achieved significant improvements in service delivery, earning commendation for patience and empathy towards customers.
Upbeat, personable, and skilled at creating memorable experiences for guests through exceptional customer service.
Possesses solid understanding of beverage preparation and mixing techniques, along with proficiency in handling bar equipment and cash transactions. Dedicated to delivering vibrant and enjoyable atmosphere, ensuring guests have unforgettable time.
Capable Delivery Driver about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding entertainment. Strong history of exceptional service in Taac establishment.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Lido Di Mandello
06.2022 - 09.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Bartender
Lido Di Mandello
05.2022 - 10.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Cocktail Bartender
Lido Di Mandello
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- Elevated guest experience with personalized cocktail recommendations based on their preferences.
- Managed inventory effectively, reducing waste and ensuring availability of key ingredients at all times.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Delivery Driver
Taac Delivery
05.2024 - Current
- Ensured customer satisfaction by providing friendly service during deliveries.
- Navigated local streets to ensure timely delivery of goods.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Delivered packages on time by planning optimal delivery routes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Delivery Driver
CosaOrdino
10.2022 - 10.2023
- Ensured customer satisfaction by providing friendly service during deliveries.
- Navigated local streets to ensure timely delivery of goods.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Used handheld devices to track and confirm delivery status.
- Delivered packages on time by planning optimal delivery routes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Diploma In Administration, Finance And Marketing - Administration, Finance And Marketing
Istituto Maria Ausiliatrice
Lecco06.2023
Skills
- Speed and efficiency
- Patience and empathy
- Cleanliness and sanitation
- Cash handling
- Guest services
- Order taking
- Responsible alcohol service
- Professional appearance
- Inventory tracking
- Inventory management
- Teamwork and collaboration
- Teamwork
- Fast learner
- Friendly and outgoing
- Teamwork and professionalism
- Honest and dependable
- Attention to detail
- Listening skills
- Professional attitude
Certification
Certificazioni Trinity ISE Integrated Skills in English (written and oral skills) and Trinity GESE Graded Examinations in Spoken English: certificate of knowledge and competence of the English language.
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Intermediate (B1)
Timeline
Delivery Driver
Taac Delivery
05.2024 - Current
Delivery Driver
CosaOrdino
10.2022 - 10.2023
Restaurant Waiter
Lido Di Mandello
06.2022 - 09.2022
Bartender
Lido Di Mandello
05.2022 - 10.2022
Cocktail Bartender
Lido Di Mandello
Diploma In Administration, Finance And Marketing - Administration, Finance And Marketing
Istituto Maria Ausiliatrice
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