Rocco Schiavone
Verona
Summary
More than 10 years of experience in the investment management industry building long-term relationships with European financial institutions and government regulatory agencies and delivering FinTech product support with professionalism for the client's success. Background skills in developing software solutions for quantitative data analysis to improve the investment product research process for asset managers, wealth managers and financial advisors.
Overview
13
13
years of professional experience
Work History
Head of Client Solutions, Sales Associate
Markov Processes International (MPI)
10.2019 - Current
- Managed the relationship with more than 10 European institutional clients; developed and implemented strategies to increase the client's satisfaction and loyalty.
- Developed bespoke MPI product-based software solutions to improve the client’s investment fund and portfolio quantitative research operations to facilitate data-driven decision-making.
- Identified and progressed European cross-selling opportunities; worked with Sales Team on building marketing collateral and conducting product presentations to new prospects.
- Worked with Research Team on analyzing market trends and developing new product contents and features.
Client Solutions Analyst
Markov Processes International (MPI)
07.2013 - 09.2019
- Provided product support service to European institutional clients investigating and solving data analysis inquiries and fixing technical issues.
- Conducted client-tailored training on product and underlying methodologies applied to quantitative analysis.
- Worked closely with Data Team to maintain and enhance a global investment fund and market data warehouse linked to MPI products.
Customer Support Engineer
Acronis
03.2011 - 05.2013
- Acted as frontline support professional to assist Italian retail customers on product configuration and fix technical issues.
- Worked closely with Development Team to troubleshoot backup/recovery failures and prevent customer’s sensitive data loss.
Education
Bachelor of Science - Computer Science
University of Bari "Aldo Moro"
Bari, Italy06.2009
Skills
- Client Account Management
- Client Relationship Building
- Client Service
- Project Management
- Quantitative Analysis
- Financial Markets
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
Timeline
Head of Client Solutions, Sales Associate
Markov Processes International (MPI)
10.2019 - Current
Client Solutions Analyst
Markov Processes International (MPI)
07.2013 - 09.2019
Customer Support Engineer
Acronis
03.2011 - 05.2013
Bachelor of Science - Computer Science
University of Bari "Aldo Moro"
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