Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rochele Cortuna

Rochele Cortuna

Genoa

Summary

Proven to excel in high-pressure environments, I leveraged my adaptability and customer service skills at Trattoria Pizzeria San Giorgio to enhance dining experiences, achieving a significant increase in repeat business. My expertise in cleanliness and hygiene, coupled with a talent for staff training, contributed to the restaurant's reputation for quality and service excellence.Accomodating and entertaining customers needs and wants for the clients to be satisfy .

I didn't study hotel and restaurant management but I am able to learn on how restaurant system function. I am hard worker and flexible for any position or task will be given to me.I am also willing to learn more to improve my capability on work.I can speak English well and can fully understand English language.I have also study German language and understand the language,though its 16 years ago way back since I've studied ,I'm now remembering some of the German language. I can also understand FRENCH A little bit regarding on foods menu. I can also understand Spanish though I can speak well Spanish language but willing to learn more..if you given chance to show my skills, I will do my best of best.

Overview

15
15
years of professional experience

Work History

Restaurant Worker

Trattoria Pizzeria San Giorgio
07.2023 - Current
  • Receptionist
  • Taking orders
  • Cashier
  • Trainor of new Co workers
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
  • Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Developed strong rapport with regular customers, contributing to increased repeat business.
  • Implemented creative solutions to address common guest complaints or requests, resulting in increased satisfaction scores and return visits.
  • Consistently met or exceeded daily sales targets through upselling menu items and suggesting specials to guests.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Placed order items in bag for drive-thru window delivery with speed and accuracy.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Monitored food quality and presentation to maintain high standards.

Restaurant Server

Trattoria Antola
12.2022 - 04.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Improved table organization by implementing efficient section assignments within the restaurant layout.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant Server

Just Food
05.2022 - 11.2022
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Elderly Caregiver

Luciano Gargano
12.2011 - 08.2021
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.

Domestic Helper

Aldo Camerini
12.2009 - 11.2011
  • Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
  • Managed laundry services, including washing, drying, folding, and ironing clothing items.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Maintained a clean, safe, and organized home environment for family members.
  • Established trust with employers through reliable performance in completing daily tasks efficiently.
  • Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
  • Cared for houseplants by frequently watering during owners' absence.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Facilitated open communication between family members to address concerns or conflicts that arose within the household.
  • Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
  • Improved household efficiency by managing daily schedules and organizing appointments.

Education

Highschool Graduate - N/a

Cuenca Institute
Cuenca Batangas,Philippines
04.2005

Skills

  • Cleanliness and hygiene
  • Cash handling proficiency
  • Adaptability and Resilience
  • Order taking accuracy
  • Food safety knowledge
  • Table setting expertise
  • Menu Memorization
  • Customer Service
  • Allergy awareness
  • Marketing
  • Financial Transactions
  • Reservation Management
  • Wine pairing knowledge
  • Collaboration and Teamwork
  • Cleaning and organization
  • Attention to Detail
  • Cleaning procedures
  • Sanitization
  • Quality Control
  • Staff Training
  • Restaurant Management

Languages

Italian
Advanced (C1)
French
Beginner (A1)
Spanish
Intermediate (B1)
German
Intermediate (B1)

Timeline

Restaurant Worker

Trattoria Pizzeria San Giorgio
07.2023 - Current

Restaurant Server

Trattoria Antola
12.2022 - 04.2023

Restaurant Server

Just Food
05.2022 - 11.2022

Elderly Caregiver

Luciano Gargano
12.2011 - 08.2021

Domestic Helper

Aldo Camerini
12.2009 - 11.2011

Highschool Graduate - N/a

Cuenca Institute

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Rochele Cortuna