Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa Giurlanda

Rosa Giurlanda

Milan,MI

Summary

Accomplished in elevating sales and client satisfaction, I leveraged strong negotiation skills and relationship building at Dolce & Gabbana to significantly enhance market presence and profitability. With a knack for supplier management and a goal-oriented approach, I excel in driving results through strategic sales initiatives and effective team collaboration. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Wholesale Sales Representative

Dolce & Gabbana
01.2024 - 03.2024
  • Monitored market trends and customer preferences, sharing insights with product development teams to inform the creation of innovative offerings that meet client needs.
  • Negotiated profitable deals with suppliers, ensuring the best possible pricing and product quality for clients.
  • Reviewed current processes for operational efficiency, making recommendations for improvements where needed.
  • Organized training sessions for staff on product knowledge and selling techniques to boost overall performance levels.
  • Managed key accounts effectively, maintaining regular contact with top clients to ensure their ongoing satisfaction with products/services offered.
  • Implemented CRM software to track customer interactions efficiently, leading to improved relationship management efforts.
  • Evaluated sales performance metrics regularly, identifying areas of improvement and implementing necessary changes.
  • Coordinated closely with logistics teams to guarantee timely delivery of orders while minimizing shipping costs.

Wholesale Senior Account Manager

Proenza Schouler
03.2023 - 07.2023
  • Increased sales revenue by developing and maintaining strong relationships with key clients.
  • Implemented effective sales strategies for improved market penetration and client satisfaction.
  • Coordinated closely with marketing teams to devise targeted campaigns highlighting key selling points for specific audience segments.
  • Provided exceptional customer service, addressing concerns promptly and proactively identifying potential issues.
  • Built rapport with clients through regular check-ins, ensuring their ongoing satisfaction with our products or services.
  • Created customized pricing models to accommodate diverse budget constraints while preserving profitability targets.
  • Optimized CRM systems usage for efficient pipeline tracking, communication logging, forecasting accuracy improvements.
  • Negotiated favorable contract terms, securing long-term partnerships with clients.

Wholesaler

Mackintosh Design
01.2023 - 03.2023
  • Expanded customer base through targeted marketing strategies and attending industry events.
  • Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
  • Collaborated with manufacturers to ensure timely delivery of products and meet client expectations.
  • Facilitated trade shows participation to increase brand visibility and generate leads.
  • Negotiated contracts for better pricing, resulting in increased profit margins.
  • Developed product knowledge training for new employees, enhancing team performance.
  • Exceeded quarterly sales targets consistently by implementing effective sales techniques tailored to individual client needs.
  • Mentored junior staff members, sharing expertise in wholesaling practices and fostering a collaborative work environment.
  • Optimized supply chain processes by working closely with suppliers, reducing order processing time and costs.
  • Managed accounts receivable, ensuring timely collection of payments from clients.

Wholesale Sales Manager

247 Showroom Multibrand
01.2022 - 03.2022
  • Negotiated profitable deals with suppliers, ensuring the best possible pricing and product quality for clients.
  • Monitored market trends and customer preferences, sharing insights with product development teams to inform the creation of innovative offerings that meet client needs.
  • Facilitated communication between sales team members and other departments, fostering a collaborative work environment.
  • Coordinated closely with logistics teams to guarantee timely delivery of orders while minimizing shipping costs.
  • Streamlined order processing procedures for faster turnaround times, improving overall efficiency.
  • Participated in trade shows and conferences to promote company products while networking with prospective clients.

Wholesale Intern

Mackintosh Design
01.2021 - 04.2021
  • Contributed to the achievement of sales goals by conducting thorough market research and analysis.
  • Supported company growth by actively seeking new business opportunities within targeted markets segments.
  • Provided valuable insights into competitor offerings positioning strategies based thorough research competitive landscape assessments.
  • Supported team members, resulting in increased efficiency and productivity within the workplace.
  • Optimized warehouse operations by participating in efficient receiving, picking, packing, and shipping processes.
  • Assisted various wholesale projects including import/export documentation compliance preparing shipments international distribution channels.
  • Cultivated strong relationships with vendors, ensuring timely delivery of products and services.

Sales Assistant

Ermenegildo Zegna Boutique
01.2017 - 01.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Education

Bachelor of Arts - Museology

Accademia Albertina Belle Arti
Turin
10.2023

Associate of Arts - Texile And Fabric Design And Museology

Naba New Accademia of Fashion And Fine Art
Milan
01.2022

Associate of Arts - Design And Visual Communications

Accademia Belle Arti Firenze
Florence
07.2017

Skills

    Strong negotiation skills

    Supplier Relationship Management

    Goal-oriented mindset

    Sales Presentations

    Sales strategy development

    Client acquisition

    Sales closing

    Competitor Monitoring

    Cross-selling strategies

    Teamwork and Collaboration

    Problem-Solving

    Time Management

    Attention to Detail

    Listening Skills

    Problem-solving abilities

    Multitasking

    Multitasking Abilities

    Excellent Communication

    Organizational Skills

    Team Collaboration

    Relationship Building

    Customer Relations

    Retail Sales

    Self Motivation

    Interpersonal Skills

    Customer Relationship Management

    Analytical Thinking

    Sales process management

    Goal Setting

    Professionalism

    Product and Service Sales

    Adaptability

    Meeting Sales Goals

    Sales Reporting

    Sales Training

    Networking abilities

    Emotional Intelligence

    Presentation Skills

    Problem-solving aptitude

    Price Negotiation

    Account Servicing

    Contract Negotiation

Languages

English
Intermediate (B1)

Timeline

Wholesale Sales Representative

Dolce & Gabbana
01.2024 - 03.2024

Wholesale Senior Account Manager

Proenza Schouler
03.2023 - 07.2023

Wholesaler

Mackintosh Design
01.2023 - 03.2023

Wholesale Sales Manager

247 Showroom Multibrand
01.2022 - 03.2022

Wholesale Intern

Mackintosh Design
01.2021 - 04.2021

Sales Assistant

Ermenegildo Zegna Boutique
01.2017 - 01.2020

Bachelor of Arts - Museology

Accademia Albertina Belle Arti

Associate of Arts - Texile And Fabric Design And Museology

Naba New Accademia of Fashion And Fine Art

Associate of Arts - Design And Visual Communications

Accademia Belle Arti Firenze
Rosa Giurlanda