ROSA KHAN GOMEZ

• Managed front office operations, greeting clients, handling calls and correspondence.
• Supported scheduling, calendar management, and meeting coordination for senior staff.
• Provided administrative assistance including data entry, invoice processing, and legal documentation preparation.
• Maintained filing systems and office supplies procurement.
• Maintained and updated vendor records and supported vendor registration procedures.
• Handled inquiries from clients and vendors with professionalism, ensuring timely issue resolution.
• Maintained discretion in handling sensitive documentation and confidential information.
• Supported the organization of physical and electronic filing systems and office workflow optimization.
• Managed communication with external stakeholders, clients, and vendors, ensuring clear and professional interaction.
• Drafted contracts, reports, and handled document proofreading tasks.

• Managing the Front of the House reception area, maintaining cleanliness in line with the company guidelines.
• Managed front desk operations, including scheduling appointments and maintaining office supplies.
• Receiving and sorting daily mail to the relevant staff/brach.
• Handled incoming and outgoing mail, packages, and faxes efficiently and accurately.
• Performing administrative support tasks such as entering data into spreadsheet with pay record, invoices and other documents.
• Greeted and assisted clients in person and over the phone with professionalism and courtesy.
• Dealing with any customer complaints, reporting to senior staff and providing accurate feedback.
• Good knowledge of Microsoft Office, such as Words, Excel and PowerPoint.
• Filling and entering record onto the system database, keeping archive database up to date and ensuring all entries are accurately recorded.

• Advising clients about the sales process.
• Achieving sales target.
• Schedule appointments for viewing, market appraisal and mortgage consultant.
• Answering incoming call and dealing customer enquiries via letters, emails and telephone.
• Handling correspondence.
• Keeping in contact with applicants and registering new ones to keep them up to date with new listing.
• Greeted and assisted clients in person and over the phone with professionalism and courtesy.
• Dealing with any customer complaints, reporting to senior staff and providing accurate feedback.
• Good knowledge of Microsoft Office, such as Words, Excel and PowerPoint.
• Filling and entering record onto the system database, keeping archive database up to date and ensuring all entries are accurately recorded.
• Negotiating with potential buyers to get vendors the best possible price.
• Visiting vacant properties to carry out inspections.
• Manage business account payable.
• Collaborated with cross-functional teams to close deals and exceed sales targets.
• Resolved customer objections and concerns to drive successful sales outcomes.

• Provided comprehensive administrative and office management support in an international organizational setting.
• Prepared tender documents, evaluation sheets, procurement contracts, and managed related endorsement processes with precision and confidentiality.
• Managed issuance of tenders through corporate electronic platforms, ensuring compliance with internal procedures and deadlines.
• Assisted Procurement Officers in the preparation of documentation and reports, maintaining accuracy and attention to detail.
• Organized and coordinated internal meetings, prepared supporting documentation, and managed office correspondence.
• Maintained and updated vendor records and supported vendor registration procedures.
• Generated financial and procurement reports using WFP corporate platforms.
• Handled inquiries from clients and vendors with professionalism, ensuring timely issue resolution.
• Maintained discretion in handling sensitive documentation and confidential information.
• Supported the organization of physical and electronic filing systems and office workflow optimization.

Advanced through successive roles from Barista to Assistant Manager, demonstrating strong leadership, operational, and organizational skills in a dynamic, high-volume environment.

• Progressively promoted from Barista-to-Barista Maestro (Team Leader) and subsequently to Assistant Manager, responsible for supervising store operations in the absence of a Store Manager.
• Led and trained new employees, conducting interviews, overseeing onboarding, and managing weekly rotas.
• Monitored and adjusted weekly sales targets, forecasts, and budgets to optimize performance.
• Managed stock orders for food and beverages, ensuring availability and minimizing waste.
• Maintained high standards of cleanliness, customer service, and operational efficiency.
• Handled cash management, including daily cashing-up and financial reporting.
• Created operational tools such as cleaning checklists and initiated staff competitions to enhance motivation and upselling.
• Dealt with maintenance coordination for coffee machine repairs and other equipment issues.
• Promoted team members and contributed to their professional growth within the company.