Rosa Perini
Mestre,VE
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional communication and problem-solving skills at Bar Monetine to enhance customer satisfaction and foster a collaborative team dynamic. My adeptness at building customer relationships and driving sales growth was demonstrated across roles at JD Sports, Conbipel, and Suite Benedict, showcasing my ability to significantly contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Bar Monetine
08.2023 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Salesperson
JD Sports
05.2022 - 09.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Salesperson
Conbipel
07.2020 - 08.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Salesperson
Suite Benedict
04.2019 - 07.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Education
Bachelor of Arts - Conservation And Management of Cultural Activities
Ca’ Foscari
Venice, Italy06.2026
High School Diploma -
IIS LUZZATTI
Venice, Italy07.2023
Skills
- Excellent Communication Skills: Ability to communicate clearly and professionally with clients and customers, both in person and via phone or email
- Empathy and Active Listening: Capability to understand and respond to customer needs, providing personalized and high-quality service
- Problem Solving: Readiness to resolve issues or conflicts quickly and effectively, ensuring customer satisfaction
2 Maintaining Calmness
- Stress Management: Ability to remain calm and focused in high-pressure or conflict situations
- Decision Making: Skill in making quick and thoughtful decisions even under stress
- Resilience: Capacity to adapt and stay positive in the face of challenges
3 Teamwork
- Collaboration and Teamwork: Strong aptitude for working in teams, with the ability to coordinate and support colleagues
- Interpersonal Communication: Skill in facilitating open and effective communication within the team
- Flexibility: Ability to adapt to different roles and responsibilities within a work group
These skills, combined with my commitment and dedication, make me an ideal candidate for roles that require interaction with the public, stress management, and teamwork I am ready to leverage these abilities to contribute to the success of your organization
Certification
- Certified Volleyball coach, Centro Sportivo Italiano - 2020/2021
Hobbies
Cinema
Cinema is one of my greatest passions. I love immersing myself in stories, appreciating the direction and the performances of actors. I regularly go to the cinema and enjoy discussing films with friends and family, analyzing plots, characters, and production techniques. Additionally, I have a passion for writing screenplays, which allows me to explore my creativity and storytelling skills.
Reading
I am an avid reader and spend a significant amount of my free time immersed in books. I enjoy exploring various genres, from fiction to non-fiction, from literary classics to contemporary novels. Reading offers me not only an escape but also a continuous opportunity for learning and personal growth.
Volleyball
Volleyball is one of my favorite sports. I play regularly with a local team and participate in amateur tournaments. This sport helps me stay fit, improve my teamwork skills, and build strong relationships with my teammates.
Cultural Heritage
I have a deep interest in cultural heritage and historical patrimony. I enjoy visiting museums, archaeological sites, and historical monuments. This interest allows me to better understand our history and appreciate the cultural riches of the world.
Animals
I am a great animal lover. I enjoy spending time with my pets and actively volunteer at animal shelters. I believe in the importance of animal welfare and am committed to promoting respect and care for all creatures.
These hobbies not only enrich my personal life but also help me develop skills and values that I carry with me in every aspect of my life.
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
French
Elementary (A2)
Timeline
Waitress
Bar Monetine
08.2023 - 05.2024
Salesperson
JD Sports
05.2022 - 09.2022
Salesperson
Conbipel
07.2020 - 08.2021
Salesperson
Suite Benedict
04.2019 - 07.2019
Bachelor of Arts - Conservation And Management of Cultural Activities
Ca’ Foscari
High School Diploma -
IIS LUZZATTI
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