Rosa Perrotta
Milan
Summary
Passionate Concierge with excellent customer service exceptional leadership and interpersonal skills. Over 15 years of experience in hospitality, tourism, sale of products and customer service. Graduated in Foreign Languages. Friendly, approachable and helpful in responding to queries and resolving issues. Track record of increasing customer satisfaction and enhancing travel experience.
Overview
16
16
years of professional experience
Work History
Guest Relations & Concierge Agent
TRS Ibiza Hotel
04.2023 - 11.2024
- Facilitated concierge desk operations, answering phones, emails and addressing guest concerns.
- Researched and provided recommendations on local attractions, facilities, dining, nightlife options etc.
- Arranged activities , tours, special requests ; like private transfers , birthday surprises etc.
- Updated the guestbook on daily basis to access most relevant information.
Hostess & Promoter
Hostess.it
03.2016 - 03.2024
- Helped translate and supported event organisers, sellers and staff onsite during event of all kinds: international fairs and exhibitions in Milan ( Furniture Fair, Two-Wheeler Exhibition, Handmade Craft Fair, International Travel Exhibition etc.).
- Welcomed clients offering information and assistance when needed.
- Engaged with potential customers to explain product features, benefits and unique selling points.
Front Desk Agent
Bless Hotel Ibiza
05.2019 - 10.2022
- Greeted arriving guests at the reception upon their arrival and departure by performing all check-in and check-out tasks.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Handled the complaints and concerns of customers.
- Used Microsoft Office: Outlook to manage external and internal emails, Excel for cash operations and the hotel magement software Prestige.
Hostess & promoter
Unilever Group
05.2015 - 10.2015
- Hired potential customers during the international fair Expo 2015 to promote the famous brand of italian ice cream called Algida.
- Supported sellers on-site .
Guest Entertainer
Beach Resort Le Tonnare Di Stintino
05.2012 - 09.2012
- Greeted and entertained guests before theater performances and games by creating pleasant environment.
- Interacted with members of public with confidence and charisma.
Cabin Crew Member
Blue Panorama Airlines
10.2011 - 04.2012
- Attended pre-flight meetings to receive updates on flight requirements and schedules for smooth flight operations.
- Took part in safety demonstrations during long-haul flights to educate passengers about safety procedures and proper use of safety equipment.
- Interacted warmly and professionally with travelers of different backgrounds and cultures, upholding brand standards.
- Monitored boarding and disembarking process .
Receptionist & Office Assistant
Carat Italia
02.2009 - 09.2011
- Answered e-mails and directed incoming calls to relevant staff members using multi-line telephone system.
- Scheduled meetings and conferences for clients and staff members.
- Daily updated the report and advertising magazines received during the morning and sorted them in mailboxes.
Education
Bachelor of Arts - Foreign Languages and Literature
University "Università degli Studi di Milano"
Milan, Italy2018
Skills
- Computing skills: Microsoft Office (Word, Excel)
- Property Management Services (Prestige, Opera)
- Multilingual Skills
- Guest Experiences
- Hospitality
- Customer Service
- Customer Engagement
- Administrative Skills
- Reception Management
- Complaint Management
- Interpersonal Skills
- Team working
- Social Networking Skills
- Leadership Skills
- Empathy
- Problem Solving
- Flexibility
- Creativity
Languages
English
Advanced
C1
Spanish
Advanced
C1
Russian
Intermediate
B1
Italian
Bilingual or Proficient (C2)
Timeline
Guest Relations & Concierge Agent
TRS Ibiza Hotel
04.2023 - 11.2024
Front Desk Agent
Bless Hotel Ibiza
05.2019 - 10.2022
Hostess & Promoter
Hostess.it
03.2016 - 03.2024
Hostess & promoter
Unilever Group
05.2015 - 10.2015
Guest Entertainer
Beach Resort Le Tonnare Di Stintino
05.2012 - 09.2012
Cabin Crew Member
Blue Panorama Airlines
10.2011 - 04.2012
Receptionist & Office Assistant
Carat Italia
02.2009 - 09.2011
Bachelor of Arts - Foreign Languages and Literature
University "Università degli Studi di Milano"
Similar Profiles
Elena NtagiantiElena Ntagianti
Supervisor at Mondrian Hotel Shoreditch, Blue Marlin IbizaSupervisor at Mondrian Hotel Shoreditch, Blue Marlin Ibiza
Monica ManesMonica Manes
Mixologist at ME Ibiza HotelMixologist at ME Ibiza Hotel
Thomas RotaThomas Rota
Food Runner at “GRAND PALLADIUM” 5 Star Hotel IbizaFood Runner at “GRAND PALLADIUM” 5 Star Hotel Ibiza