Rosalia La Monica

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Analyzed customer financial records to determine appropriate payment plan.

• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
• Leveraged knowledge of company products and services to identify cross-selling opportunities, resulting in increased revenue generation for the organization.
• Provided valuable feedback on software tools that led to improvements in user experience for both operators and clients alike.
• Streamlined call center operations for increased efficiency through effective call routing and queue management.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Counseled debtors on payment options and arranged installment agreements.
• Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.

• Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
• Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
• Approved staff hiring, termination, promotions and department transfers.
• Maintained personnel files and regularly conducted audits to verify accuracy of information.
• Attended seminars, conferences and organizational activities to maintain management expertise.
• Demonstrated strong leadership skills by cultivating an inclusive, supportive work environment that promoted collaboration, innovation, and professional growth among team members.
• Assisted in recruiting, hiring and training of team members.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

HIGHER DIPLOMA IN COMMERCIAL TECHNICAL FOR SIMPLIFIED ACCOUNTING.

• Professional Development Studies: Basic nail aesthetics course and reconstruction with gel technique.
• Year 2021

• Professional Development Studies:
• Certified English School
• Intermediate B1 Level
• Year 2024 Currently Underway