Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic

Rosa Lilia Millan Aguirre

Ilford

Summary

Dedicated professional with a solid background in customer service and hospitality standards. Expertise in time management, multitasking, and maintaining service consistency under pressure. Proficient in billing, cash handling, and inventory management, with strong organizational skills for office supply ordering and equipment handling. Committed to delivering high-quality service while fostering seamless operations in dynamic environments.

Overview

24
24
years of professional experience
1
1
Certification

Work history

Volunteer

Alternatives Trust East London
London
2023.09 - Current

Managed sorting and distribution of donated baby clothes and essential items to families in need. Assisted in matching donated resources to specific family requirements.Facilitated weekly food club sessions, enabling families to select surplus food to combat local food poverty.

Housekeeping cleaner

Alma
Aldgate
2025.06 - 2025.08

Assisted in delivering high-quality cleaning services for luxury studio and multi-bedroom apartments.Managed professional laundry services, and maintained cleanliness of communal spaces such as the lobby, fitness suite, and social lounges. Monitored and requested replenishment of supplies and reported maintenance issues and safety hazards to management promptly to ensure resident comfort.

Volunteer

Scope Charity Shop
London
2021.01 - 2023.08

Handled cash transactions, assisted with stock rotation, and supported inventory management processes. Assisted in creating window displays and organised shop floor layouts to promote new stock arrivals. Collaborated with a team of staff and volunteers to achieve daily sales targets.

Cleaner

CBRE
London
2014.02 - 2014.07

Worked as a cleaner, maintaining cleanliness across the site, replenishing supplies, and carrying out daily cleaning tasks including sweeping, mopping, dusting, and vacuuming.

Room attendant

London Crown Hotel and Sussex Hotel
Paddington, London
2006.01 - 2009.12

Executed detailed housekeeping tasks including cleaning and sanitising guest rooms, preparing for arrivals, and responding to guest requests efficiently.

Retail worker

Esselunga
Milan
2002.01 - 2002.12

Worked in a fast-paced supermarket environment, assisting customers, restocking shelves, handling basic store duties, and helping maintain a clean and organised shop floor.

Receptionist

Lawyer Private practice
Santo Domingo, Ecuador
2021.01 - 2001.12

Worked as a receptionist in a legal office, welcoming clients, managing calls and appointments, handling confidential documents, and supporting daily administrative operations.

Education

A-Levels -

Julio Moreno Espinoza
Ecuador, South America

Primary School -

Escuela Particular ITC
Ecuador, South America

Skills

  • Polite demeanor
  • High energy
  • Team leadership skills
  • Time management
  • Professional discretion
  • Multitasking ability
  • Hospitality standards
  • Customer service excellence
  • Calm under pressure
  • Attention to detail
  • Equipment handling
  • Organizational skills
  • Cleanliness standards
  • Inventory management

Languages

English
Fluent
Spanish
Native
Italian
Fluent

Certification

  • Certificate of Award as Volunteer of the year 2025-2026, Alternatives Trust East London.
  • Certificate of Achievement for participating in the 13 week series of the job club webinar, Skills Enterprise, 25/04/2024.

References

References available upon request.

Timeline

Housekeeping cleaner

Alma
2025.06 - 2025.08

Volunteer

Alternatives Trust East London
2023.09 - Current

Volunteer

Scope Charity Shop
2021.01 - 2023.08

Receptionist

Lawyer Private practice
2021.01 - 2001.12

Cleaner

CBRE
2014.02 - 2014.07

Room attendant

London Crown Hotel and Sussex Hotel
2006.01 - 2009.12

Retail worker

Esselunga
2002.01 - 2002.12

A-Levels -

Julio Moreno Espinoza

Primary School -

Escuela Particular ITC
Rosa Lilia Millan Aguirre