Rosanna Losacco
Bari
Summary
Dynamic Luxury CRM Advisor at Louis Vuitton with proven expertise in CRM software and client retention strategies. Enhanced sales forecasting through customized reporting and boosted CRM adoption via comprehensive training. Adept at leveraging customer insights for strategic decision-making, driving growth, and delivering exceptional customer service. Strong team-building skills complemented by a results-oriented approach.
Overview
4
4
years of professional experience
Work History
Luxury CRM Advisor for Louis Vuitton
BlueLink International CZ
11.2023 - 04.2025
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained statistical database of customers using Salesforce and Oracle for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
Event Planner
Villa De Grecis
03.2023 - 08.2023
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Managed event logistics and operations.
Executive Assistant to the Chief Executive Officer
CompuGroup Medical
11.2022 - 02.2023
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Little experience on SAP.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
IT Consultant
SPS - TXT Group
11.2020 - 01.2022
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Managed ticket using SQL.
Education
MBA - Business And Managerial Economics
Speges Business School
Bari, Italy10-2022
Bachelor's Degree - Linguistics
SSML Carlo Bo Bari
Bari, Italy03-2021
Skills
- CRM software proficiency
- Lead generation techniques
- Cross-selling tactics
- Campaign management
- Sales strategy development
- Performance tracking
- Client retention strategies
- Customer segmentation
- Customer relations
- Training and mentoring
- Sales proficiency
- Team building
- Proficient in Salesforce
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Timeline
Luxury CRM Advisor for Louis Vuitton
BlueLink International CZ
11.2023 - 04.2025
Event Planner
Villa De Grecis
03.2023 - 08.2023
Executive Assistant to the Chief Executive Officer
CompuGroup Medical
11.2022 - 02.2023
IT Consultant
SPS - TXT Group
11.2020 - 01.2022
MBA - Business And Managerial Economics
Speges Business School
Bachelor's Degree - Linguistics
SSML Carlo Bo Bari
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