Rosanna Papagna
International Customer Service Representative
Canosa Di Puglia,Puglia
Summary
Dedicated Customer Service Representative with outgoing, positive demeanour and proven multitasking abilities. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
PA.T.I. S.r.l.
03.2002 - 09.2002
- Managed incoming calls/queries in both English and French and proactively find the solution.
- Account management
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Order processing
- Collaborated with other departments to guarantee customer satisfaction.
Customer Service Representative
Punto Design S.r.l.
02.1999 - 11.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Retail Shop Assistant
MARK-ONE
05.1997 - 11.1998
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Completed daily tasks accurately and on-time to support shop needs.
- Collected payment by cash, debit or credit card and used POS system to process transaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Education
High School Diploma -
I.T.C. Luigi Einaudi
Canosa Di Puglia, ItalySkills
- Customer Account Management
- Order Processing
- Issue and Complaint Resolution
- Billing Adjustments and Refunds
- Word processing
- Spreadsheets
- Managing Multiple Tasks
- Computer Proficiency
- Interpretation and Translation (Italian)
- Business Correspondence in English, Italian and French
- Arranging meetings and exhibitions
- Operational Efficiency
- Professional Telephone Demeanour
- Calm and Professional Under Pressure
- Effective Working Relationships
- Cultural Awareness
- Customer Relations
- Active Listening
- Problem-Solving Ability
- Conflict Mediation
- Administrative Support
- Typing Proficiency
- Refund Processing
- Medical Terminology Knowledge
- Filing
- Prioritization
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You never know what is enough unless you know what is more than enough.
William Blake
Timeline
Customer Service Representative
PA.T.I. S.r.l.
03.2002 - 09.2002
Customer Service Representative
Punto Design S.r.l.
02.1999 - 11.1999
Retail Shop Assistant
MARK-ONE
05.1997 - 11.1998
High School Diploma -
I.T.C. Luigi Einaudi
Similar Profiles
Christian TecceChristian Tecce
Tutor and Junior Leader at English Summer Camp at Language for Life S.R.LTutor and Junior Leader at English Summer Camp at Language for Life S.R.L
Asım AldemirAsım Aldemir
Plant Manager at Exergy International S.R.L.Plant Manager at Exergy International S.R.L.
Salvatore RadioSalvatore Radio
Solution Developer – Backend Technical Leader at GRIDSPERTISE S.R.L. – ENEL GROUPSolution Developer – Backend Technical Leader at GRIDSPERTISE S.R.L. – ENEL GROUP
Nunzia LeoneNunzia Leone
Vivaista at Suedkultur Di Manfred GeierVivaista at Suedkultur Di Manfred Geier
NICOLA ROSANICOLA ROSA
Technical Product Manager at MastercardTechnical Product Manager at Mastercard