Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Rosario Giardina

Rosario Giardina

Summary

Highly skilled BAS Specialist with a proven track record in technical support, troubleshooting, and training. My expertise includes a deep understanding of various BAS systems applied to HVAC, IoT networking protocols, and IT principles, enabling me to provide exceptional technical support and mentoring. I am adept at analyzing and interpreting technical documents and creating and delivering clear, effective training.

Overview

14
14
years of professional experience
1
1
Certification

Work History

BAS OPERATING TECHNOLOGIST 2

BGIS - RCC
12.2023 - Current
  • Used Niagara WorkBench/Niagara Reflow/DGLUX5/Schneider Residential Advisor/ Ubiquity Cloud (TCS)/ Cradlepoint NetCloud /Meraki Cloud/ Grafana/AlertAQ/ WireShark on regular basis and developed advanced proficiency.
  • Worked with Client Portfolio teams to develop new process or revise existing process to support new connected building services, including by not limited to alarm responses, remote HVAC services and investigation, and optimization enablement
  • Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
  • Created detailed technical documentation for internal use as well as client-facing materials, fostering better understanding of complex concepts among all parties involved.
  • Trained new BAS Operating Technologists and supported the existing team.
  • Mentored junior team members to enhance their technical skills and improve overall team productivity.
  • Liaised with third party platform developers and owners to resolve issues and Provide business volume reports as needed
  • Responsible for investigation for escalations and complex / recurring site HVAC issues
  • Optimized network infrastructure by implementing advanced security measures, safeguarding sensitive data from potential threats.
  • Improved end-user experience with targeted training sessions and ongoing support, resulting in increased user proficiency and satisfaction.
  • Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.

BAS OPERATING TECHNOLOGIST 1

BGIS - RCC
11.2021 - 12.2023
  • Used Niagara WorkBench/Niagara Reflow/DGLUX5/Schneider Residential Advisor/ Ubiquity Cloud (TCS)/ Cradlepoint NetCloud /Meraki Cloud/ Grafana/AlertAQ/ WireShark on regular basis and developed advanced proficiency.
  • Monitored critical environments, alarms and BAS systems
  • Provided technician support while troubleshooting and addressing BAS operation issues, for all equipment monitored/operated by BGIS RCC
  • Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
  • Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
  • Enhanced system performance by implementing innovative technologies and optimizing existing processes.

HVAC CONTROLS SYSTEM TECHNICIAN

Disys Canada (Under JCI Canada)
05.2021 - 11.2021
  • Large commercial, mix use, and healthcare Controls projects
  • Point to point verification, programming and commissioning of BAS controls, verification of the correct SOO and troubleshooting and resolving issues as they arise
  • Daily upkeep of documentation and coordination with supervisors and other trades to ensure efficient and safe project progress
  • Programming of BAS, network devices, thermostats and desired sequence of operations using proprietary Metasys Software
  • Customized generalized programs to adapt to the site needs
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.

SECURITY AND MEDICAL RESPONDER

Several locations
09.2010 - 03.2021
  • Stationed at high profile sites: PharmaMedica, Toronto Exchange Tower, Sick Kids Hospital, Southlake Regional Hospital, Ryerson University, and the Ontario Science Centre
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to intrusion or medical emergencies accordingly
  • Compiled reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
  • Continuously improved my skills and took training and development courses regarding effective communication, de-escalation, conflict resolution, self-defense and medical training
  • Facilitated care for simple and multiple system traumas by controlling hemorrhage, hypoperfusion and immobilization of painful, swollen, deformed extremities.
  • Reduced response times through effective communication with dispatchers and accurate navigation to emergency locations.
  • Prepared patient care reports, medical necessity forms and incident reports to document shift details and enter in database.

TECHNOLOGIST ASSISTANT

George Brown College
04.2019 - 09.2019
  • Worked closely with the department's technologists on tasks such as testing student lab equipment and troubleshooting and repairing the faulty units and organizing storage areas
  • Wrote test plans and test reports for lab practice purposes, as well as device information sheets Calibrated "lab-volt" pneumatic panels and various lab equipment before the new school year
  • Contributed to a positive work environment by maintaining an organized and clean lab space for all team members to utilize effectively.
  • Ensured accurate data collection by effectively calibrating instruments prior to each experiment or analysis session.
  • Supported senior technologists with complex tasks, aiding in the efficient resolution of technical challenges.

SKILLED LABORER (SELF-EMPLOYED)

R.G Construction
06.2013 - 12.2014
  • Provided skilled labor services, and general assistance for a builder of a low-rise boutique condominium
  • Prepared invoices, expense reports, reimbursement forms, work schedule, accident reports for my own operations
  • Cement and brick repair, concrete forming, simple carpentry, fire-stopping, applying support jacks and temporary fencing, waterproofing, flooring install and repair, drywall install and repair
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Operated power equipment to move materials and promote job efficiency.
  • Assisted in the management of subcontractors by coordinating schedules, monitoring performance, and providing guidance when needed.
  • Maintained safe work environments by following established safety protocols and regularly inspecting equipment for potential hazards.

Education

Advanced Diploma - Building Automation - Electromechanical Engineering Technologies

George Brown College
Toronto, Ontario
04.2021

Skills

  • BAS: Schneider, Johnson Controls, Delta Controls, Distech Controls, ABB, Entouch, Ubiquity, Tridium Niagara (Install, Setup, Programming, Integration)
  • Network setup and IT troubleshooting
  • BACnet, Lora, Zigbee , MQTT, XMPP, SSI, Bluetooth/BLE, Cellular, WAN, WebSocket
  • Demonstrated ability to mentor and train others from a diverse background
  • Excellent communication, interpersonal and conflict resolution skills
  • Technical support for field techs and non-technical individuals
  • Excellent problem solving, critical thinking and decision-making skills
  • Analyzing, interpreting, and producing electrical, electronic, mechanical drawings and technical documents
  • Teamwork and Collaboration
  • Virtualization Technologies
  • Time Management and Organizational Skills

Affiliations

  • Ontario Association of Certified Engineering Technicians and Technologists

Certification

Tridium Niagara 4 Technical Certificate - 04/2024


Languages

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Latin
Upper intermediate (B2)

Timeline

BAS OPERATING TECHNOLOGIST 2

BGIS - RCC
12.2023 - Current

BAS OPERATING TECHNOLOGIST 1

BGIS - RCC
11.2021 - 12.2023

HVAC CONTROLS SYSTEM TECHNICIAN

Disys Canada (Under JCI Canada)
05.2021 - 11.2021

TECHNOLOGIST ASSISTANT

George Brown College
04.2019 - 09.2019

SKILLED LABORER (SELF-EMPLOYED)

R.G Construction
06.2013 - 12.2014

SECURITY AND MEDICAL RESPONDER

Several locations
09.2010 - 03.2021

Advanced Diploma - Building Automation - Electromechanical Engineering Technologies

George Brown College
Rosario Giardina