Highly skilled BAS Specialist with a proven track record in technical support, troubleshooting, and training. My expertise includes a deep understanding of various BAS systems applied to HVAC, IoT networking protocols, and IT principles, enabling me to provide exceptional technical support and mentoring. I am adept at analyzing and interpreting technical documents and creating and delivering clear, effective training.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BAS OPERATING TECHNOLOGIST 2
BGIS - RCC
12.2023 - Current
Used Niagara WorkBench/Niagara Reflow/DGLUX5/Schneider Residential Advisor/ Ubiquity Cloud (TCS)/ Cradlepoint NetCloud /Meraki Cloud/ Grafana/AlertAQ/ WireShark on regular basis and developed advanced proficiency.
Worked with Client Portfolio teams to develop new process or revise existing process to support new connected building services, including by not limited to alarm responses, remote HVAC services and investigation, and optimization enablement
Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
Created detailed technical documentation for internal use as well as client-facing materials, fostering better understanding of complex concepts among all parties involved.
Trained new BAS Operating Technologists and supported the existing team.
Mentored junior team members to enhance their technical skills and improve overall team productivity.
Liaised with third party platform developers and owners to resolve issues and Provide business volume reports as needed
Responsible for investigation for escalations and complex / recurring site HVAC issues
Optimized network infrastructure by implementing advanced security measures, safeguarding sensitive data from potential threats.
Improved end-user experience with targeted training sessions and ongoing support, resulting in increased user proficiency and satisfaction.
Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
BAS OPERATING TECHNOLOGIST 1
BGIS - RCC
11.2021 - 12.2023
Used Niagara WorkBench/Niagara Reflow/DGLUX5/Schneider Residential Advisor/ Ubiquity Cloud (TCS)/ Cradlepoint NetCloud /Meraki Cloud/ Grafana/AlertAQ/ WireShark on regular basis and developed advanced proficiency.
Monitored critical environments, alarms and BAS systems
Provided technician support while troubleshooting and addressing BAS operation issues, for all equipment monitored/operated by BGIS RCC
Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
Enhanced system performance by implementing innovative technologies and optimizing existing processes.
HVAC CONTROLS SYSTEM TECHNICIAN
Disys Canada (Under JCI Canada)
05.2021 - 11.2021
Large commercial, mix use, and healthcare Controls projects
Point to point verification, programming and commissioning of BAS controls, verification of the correct SOO and troubleshooting and resolving issues as they arise
Daily upkeep of documentation and coordination with supervisors and other trades to ensure efficient and safe project progress
Programming of BAS, network devices, thermostats and desired sequence of operations using proprietary Metasys Software
Customized generalized programs to adapt to the site needs
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained compliance with regulatory standards and safety requirements.
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
Collaborated with cross-functional teams to ensure timely completion of complex projects.
SECURITY AND MEDICAL RESPONDER
Several locations
09.2010 - 03.2021
Stationed at high profile sites: PharmaMedica, Toronto Exchange Tower, Sick Kids Hospital, Southlake Regional Hospital, Ryerson University, and the Ontario Science Centre
Monitored central alarm systems for fire, intrusion and duress alarms and responded to intrusion or medical emergencies accordingly
Compiled reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
Continuously improved my skills and took training and development courses regarding effective communication, de-escalation, conflict resolution, self-defense and medical training
Facilitated care for simple and multiple system traumas by controlling hemorrhage, hypoperfusion and immobilization of painful, swollen, deformed extremities.
Reduced response times through effective communication with dispatchers and accurate navigation to emergency locations.
Prepared patient care reports, medical necessity forms and incident reports to document shift details and enter in database.
TECHNOLOGIST ASSISTANT
George Brown College
04.2019 - 09.2019
Worked closely with the department's technologists on tasks such as testing student lab equipment and troubleshooting and repairing the faulty units and organizing storage areas
Wrote test plans and test reports for lab practice purposes, as well as device information sheets Calibrated "lab-volt" pneumatic panels and various lab equipment before the new school year
Contributed to a positive work environment by maintaining an organized and clean lab space for all team members to utilize effectively.
Ensured accurate data collection by effectively calibrating instruments prior to each experiment or analysis session.
Supported senior technologists with complex tasks, aiding in the efficient resolution of technical challenges.
SKILLED LABORER (SELF-EMPLOYED)
R.G Construction
06.2013 - 12.2014
Provided skilled labor services, and general assistance for a builder of a low-rise boutique condominium
Prepared invoices, expense reports, reimbursement forms, work schedule, accident reports for my own operations
Cement and brick repair, concrete forming, simple carpentry, fire-stopping, applying support jacks and temporary fencing, waterproofing, flooring install and repair, drywall install and repair
Gathered and disposed of worksite debris to remove safety hazards.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Operated power equipment to move materials and promote job efficiency.
Assisted in the management of subcontractors by coordinating schedules, monitoring performance, and providing guidance when needed.
Maintained safe work environments by following established safety protocols and regularly inspecting equipment for potential hazards.
Education
Advanced Diploma - Building Automation - Electromechanical Engineering Technologies
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group