Rossana Amendola
Milano
Summary
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
Overview
27
27
years of professional experience
Work History
Hotel Manager
Savona 18 Suite Preferred Hotel (Blu Hotels)
09.2022 - Current
- 42 rooms with restaurant and meeting room
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
Hotel Manager
Natura & Spa (Blu Hotels)
05.2020 - 09.2022
- 39 rooms with restaurant, Spa and meeting room
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Provided services efficiently and with high level of accuracy.
General Manager
HLH Collection
01.2018 - 03.2020
- Fifty House Cellini 5 ( 50 rooms) and Fifty Hous Soho (36 rooms)
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Director de Support et Optimisation Commercial
Palmeraie Hotels & Resort
03.2012 - 11.2017
- Palmeraie Golf Palace 5 Stars (325 rooms)
- Hotel du Golf 5 Stars (314 rooms)
- Palmeraie village Residence (245 apartments)
- PP3 Residence (240 apartments)
- Secret Garden (23 villas)
- Jardin D’Ines Hotel 5 stars (34 suites)
- Pavillon du Golf (33 apartments)
- The resort includes: Golf 27 holes - 5,000 m2 Spa - Brazilian / Spanish / Italian / French / Russian Restaurants - nightclub and a Conference center
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
- Optimized inventory management to minimize costs and ensure product availability.
- Boosted operational efficiency by optimizing supply chain processes.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
Revenue Manager
NH Hotels
03.2007 - 02.2012
- NH Touring (282 rooms)
- Nhow (245 rooms)
- NH Concordia (155 rooms)
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
Revenue Manager
Hotel Castille Preferred Hotel (Star Hotels)
01.2005 - 03.2007
- 107 rooms and restaurant
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
Revenue Manager
Starhotels Main Office
02.2004 - 01.2005
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
- Conducted comprehensive performance reviews, identifying areas for improvement in revenue management strategies.
- Participated in industry conferences and events, staying current on best practices in Revenue Management methodologies.
Reservations and Revenue Manager
Starhotels Splendido and Anderson
02.1998 - 02.2004
- 259 rooms and 107 rooms, restaurants and meeting rooms.
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Identified new business opportunities through market research and competitive intelligence gathering techniques.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
Education
High school Diploma - Technician of the Tourism Services
Professional Institute of Alghero
01.1991
Skills
- Hotel management and operations
- Budget definition and forecasting
- Pricing strategy development
- Marketing and communication planning
- Package creation for golf and spa
- Staff recruitment and management
- Standard operating procedures creation
- Team coordination across departments
- Revenue management strategies
- Sales strategy formulation
- Monthly revenue forecasting
- Reporting and analysis using Business Object
- Benchmarking with STR Global
- Supervision of junior revenue staff
- New opening startup activities
- Collaboration with general manager on sales
Foreign Languages
Good written and oral knowledge of English and French.
2006 - Course of French at the Berlitz Institute in Paris.
1995 - Course of English at the French School in London.
Accomplishments
- Creating new website for the Hotels.
- Restructuring.
- Increase ADR and occupancy
- Optimization of individual and group demand mainly linked to the Conference Center.
- Improve internal procedures between departments: Reservations, Revenue, Reception, Spa and F&B.
- Improving the quality and the status of reservations.
- Change the image of the group (Palmeraie) with a new name and new advertising campaign.
- Integration of a new department to handle customer care and E-commerce reputation using a program provided by Matermetrix.
Timeline
Hotel Manager
Savona 18 Suite Preferred Hotel (Blu Hotels)
09.2022 - Current
Hotel Manager
Natura & Spa (Blu Hotels)
05.2020 - 09.2022
General Manager
HLH Collection
01.2018 - 03.2020
Director de Support et Optimisation Commercial
Palmeraie Hotels & Resort
03.2012 - 11.2017
Revenue Manager
NH Hotels
03.2007 - 02.2012
Revenue Manager
Hotel Castille Preferred Hotel (Star Hotels)
01.2005 - 03.2007
Revenue Manager
Starhotels Main Office
02.2004 - 01.2005
Reservations and Revenue Manager
Starhotels Splendido and Anderson
02.1998 - 02.2004
High school Diploma - Technician of the Tourism Services
Professional Institute of Alghero
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