Rossana Degregori
Milan
Summary
My multi-years experience as an Executive Assistant within a leading company in the television sector has allowed me, in addition to obtaining an in-depth knowledge of the dynamics of multinationals, to realize myself professionally.
Discretion, precision, proactivity, a sense of great responsibility and extreme reliability are the characteristics that distinguish me.
Overview
25
25
years of professional experience
Work History
Executive Assistant
Sky Italia
12.2013 - 04.2024
- Proactive management of Executives, Directors and Senior Directors’ complex diaries
- Handling of confidential and sensitive information with the maximum discretion
- Organization of conference calls, meetings and departmental events with over 400 people, in person and remotely, with possible rescheduling in case of emergencies and unforeseen events
- Trading's assistants group coordination, employees queries support
- Guest reception, meeting room set-up and organization of business lunches and catering services
- Active contribution in weekly Staff meetings and workshops between IT, UK and DE, taking minutes and following-up on action items
- Preparation and verification of documents/presentations and of the correct conduct of the agreed Trading Governance
- Organization of external workshops including team building activities, aperitifs and post-work dinners
- Travel arrangements and management of expense reports
- Daily management of incoming and outgoing e-mail correspondence prioritizing critical issues
- Management of cross-directional relationships and with customers, consultants, suppliers and external partners
- Entry, verification and authorization of purchase orders, goods receipts, invoices, requests for company equipment, travel, holidays and permits of the Trading team
- Access, customs clearance and visa procedures for foreign colleagues’ management
- Organization of the office layout, ordering of stationery and equipment, courier requests and daily general supplies
- Trading's team group supervision of calendars with annual leaves
- Quarterly drafting of the departmental Newsletter
Business Sales & Support Specialist
Sky Italia
01.2005 - 12.2013
- Total management of Business Customer (Bar/Hotel/Betting/Public Administration), dedicated to sale and maintenance of product on prospect and customer base, and to resolution of commercial, technical and administrative issues
- Management of internal and external correspondence, both incoming and outgoing
- Management of cross-directional and external relationships with Customers and Partners
- Onboarding of the new resources towards an independent management of the Customer
Customer Service Specialist
Sky Italia
09.2001 - 01.2005
- · Telephone management both inbound and outbound, handling huge number of calls, of residential customer with tasks of sale, upselling, prevention, retention and back office (correspondence from clients, law firms, consumer associations)
- · Full assistance in client’s queries, complains and finding solutions to solve commercial, technical and administrative issues
- Assisting of new employees with training, sharing best practices to face difficult conversations and achieving positive outcomes
Educator
Municipality of Milan
06.2001 - 08.2001
- Implementation and care of planned activities
- Creation of entertainment programs adapted to different age groups
- Organization of individual artistic, sports and recreational activities
- Accompanying children on trips, guided tours and other external activities
- Support for children's social and emotional development by promoting their integration into group
- Promotion of creativity through musical, theatrical and artistic workshops
Secretary
Megadrives Sas
02.1999 - 06.1999
- Filtering of incoming calls and transferring to offices of competence
- Preparing copies of documents, sending faxes and managing archives
- Receiving, sorting and distributing mail, preparing parcels, managing external assignments
Education
High School Diploma -
Istituto Magistrale Tornielli Bellini
Novara, Italy06.1992
Skills
- Executive support
- Office management
- Problem solving
- Time management
- Information confidentiality
- Multitasking ability
- Adaptability and flexibility
- Reliability and responsibility
- Discretion and confidentiality
- Proactivity and dynamism
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Russian
Elementary (A2)
Timeline
Executive Assistant
Sky Italia
12.2013 - 04.2024
Business Sales & Support Specialist
Sky Italia
01.2005 - 12.2013
Customer Service Specialist
Sky Italia
09.2001 - 01.2005
Educator
Municipality of Milan
06.2001 - 08.2001
Secretary
Megadrives Sas
02.1999 - 06.1999
High School Diploma -
Istituto Magistrale Tornielli Bellini
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