Summary
Overview
Work History
Education
Skills
Websites
hobbies and interest
Additional Information
Languages
Timeline
Generic
Ruth Yesenia Villa

Ruth Yesenia Villa

Milan,

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced setting. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

29
29
years of professional experience

Work History

Back Office Supervisor

Vetropack Italia Srl
06.2016 - Current
  • Organized office operations, by managing 6 persons, leading daily activities and controlling correspondence.
  • Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
  • Produced reports, contracts and correspondence using various software.
  • Managed back-office sales team through coaching and sales technique training.
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Improved employee and client retention rates through active communication and problem-solving efforts.

Key Account Specialist

Bormioli Rocco SPA
11.2005 - 05.2016
  • Set up new customer accounts and updated existing profiles with latest information.
  • Completed routine and complex account updates to resolve problems.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Served customers with knowledgeable, friendly support at every stage of sales process and after sales activities.

Sales Clerk

Conceria Kara Srl
03.2003 - 10.2005
  • Sales order handling and reporting daily needs to production department.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Support sales force on International fairs and expositions.
  • Negotiated contracts with foreign clients and developed relationships with key personnel, specially by proposing credit solution( LC, CAD, ecc).

Customer Sales and Service Expert

Italpelleteria C.por A
01.1997 - 08.2002
  • Maintained working knowledge of products, accounts, representatives, tools and systems. Additionally, Customs operations handling for all import tasks.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • R&D support for the head office, located in Italy, by understanding customers needs and concretizing new product development.

Call Center Operator

CTC fao AT & T Inc.
03.1994 - 09.1996
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Problem solving at a 3rd level.

Education

MBA - Sales And Marketing Education

INTEC
Dominican Republic
08.2002

Skills

  • Rapport Development
  • Administrative Support
  • Office Workflow Support
  • Internet Research
  • SAP Knowledge
  • Financial Documentation
  • Business Operations
  • Computers and Technology
  • Procedure Implementation

hobbies and interest

Whenever I have the possibility I like to create things for family, relatives and friends. I need music to breath, good food to survive and read to keep my brain trained.

Additional Information

I belong to a ODV ( volunteers association) that support families with economic difficulties . I participate to some activities to encourage, teach and promote respect for our planet.

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

Back Office Supervisor

Vetropack Italia Srl
06.2016 - Current

Key Account Specialist

Bormioli Rocco SPA
11.2005 - 05.2016

Sales Clerk

Conceria Kara Srl
03.2003 - 10.2005

Customer Sales and Service Expert

Italpelleteria C.por A
01.1997 - 08.2002

Call Center Operator

CTC fao AT & T Inc.
03.1994 - 09.1996

MBA - Sales And Marketing Education

INTEC

Similar Profiles

CREATE PROFILE
Ruth Yesenia Villa