Sabrina Guardi
Palermo
Summary
I am a high-energy, magnetic person with a zest for life and a commitment to continuous self-improvement. Insatiable curiosity has me currently living in America for an 18-month exploration of personal and professional growth. Much of my background is in a high volume hospitality role that required impeccable service coupled with proper execution. I've thrived in fast-paced, high-stress environments, managing responsibilities with a smile and impeccable service. I am a dynamic individual with a keen sense of cultural, social, and professional understandings and the ability to seamlessly integrate into new surroundings.
Overview
3
3
years of professional experience
Work History
Au Pair
Cultural Care
03.2023 - 09.2024
- Developed proficiency in English, strong problem-solving abilities, and cultural adaptability.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adapted skills to meet the child's evolving needs through various growth stages.
- Supported children on global family vacations, supervising activities and excursions.
- Assisted children with meeting developmentally appropriate cognitive and physical maturity milestones.
- Helped children develop positive social abilities and life-long learning skills.
Waitress Supervisor
Albertini
06.2021 - 03.2023
- Thrived in a high-stress, 12-hour shift environment, including working on holidays.
- Developed strong customer service and multitasking skills.
- Engaged directly with customers, including presenting menus and specials, checking on satisfaction and offering advanced support.
- Upheld restaurants' professional reputation by welcoming guests and building immediate rapport.
- Resolved errors and incidents through work review and monitoring.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
High School Diploma -
High School - Ninni Cassara
Palermo, Italy06.2022
Skills
- Cultural Immersion
- Social Skills Development
- Customer Service
- Schedule Management
- Social Integration
- Relationship Building
- Critical Thinking
- Problem-Solving
- Hospitality and Accommodation
- Relationship Management
- Patience and understanding
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Au Pair
Cultural Care
03.2023 - 09.2024
Waitress Supervisor
Albertini
06.2021 - 03.2023
High School Diploma -
High School - Ninni Cassara
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