SAITEJA VUNNAM

. Developing Reports and Tickets as per Client Requirement.

· Development of cognos Reports using IBM cognos Tool.

· Provide ongoing internal reporting of performance measures and service levels.

· Promote service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction.

· Preparing Detailed Documentation of the Developed Reports for Future References.

· Working on the Comments Received from the Client If any changes Required.

· Develop, implement and/or improve the application production support knowledge management repository to ensure all are documented, process & procedures are clear and periodic reviews are conducted.

· Provide support to the business during day-to-day activities and ad-hoc requests.

· Co-ordinate offshore development and manage day to day activities.

· Maintain documentation of production schedules, production run-books, and assist in documenting operational best practices.

· Ensure that all facets of the Operations Command Center are executed by approved procedural documentation.

· Perform code migration to the production environment.

· Assists in post-implementation and continuous-improvement efforts to enhance performance and improve future outcomes

· Work on ITIL concepts like (Incident management, Change management and Problem management).

Artificial Intelligence Fundamentals.

Data Science Fundamentals.

Ethical Hacking Fundamentals.

Networking Fundamentals.

Web Development Fundamentals.

I have a deep passion for chess and Cricket, game's that challenges my critical thinking and problem-solving skills, and helps me to think and play under pressure.