Salvatore Cancemi
Monza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also Experienced with Luxury Retail and Hospitality over 10 years with a strong reputation for resolving problems, and CRM.
Overview
11
11
years of professional experience
Work History
CONCESSION MANAGER
Valentino Spa
2022.01 - Current
- Managed store organization, maintenance and coordinate staff
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues and after sales complaints promptly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Motivated staff to perform with personal perfomances and goals to achieve weekly/monthly.
Supervisor
Valentino Spa
2018.07 - 2021.12
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues.
- Evaluated employee performance and coached and trained
- Maintained compliance with company policies, objectives and communication goals.
- Supervising staff sales by report and discuss with the employee by OTO.
- Ascertain that the floor and the stock is well organized following the policy and company procedures.
Sales Associate
Valentino Spa
2016.09 - 2018.06
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Contacting clients using CRM task activities and finalize sales also by Store Appointment or by distant payment.
Sales Associate
Giorgio Armani Spa
2014.01 - 2015.12
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Cashier and Store administrator
Hotel Team Leader
Andaz Hotel by Hyatt
2013.01 - 2013.12
- To ensure that all clients and their guests are greeted and attended to in a professional, efficient and discreet manner.
- Make sure that all reservations are correctly made and all clients have the service and rooms booked.
- Ensure effective communication with the hospitality management.
- Provide feedback to the Hospitality Manager on any client comments or special requests made by the clients and their guests.
- Ensure that all rooms are laid out in accordance with the user’s requirements
- To assist with the Hospitality supervisor with team rotas
Guest Service Officer
Park Hyatt Milano
2010.09 - 2012.12
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Checking reservation daily.
- Night Auditor
Education
Bachelor of Economics - Economics
FACOLTA' DI ECONOMIA
CATANIA, IT07.2009
Skills
- Concessions Management
- Operational Efficiency
- Guest Experiences
- Guest Relations
- Employee Performance Evaluations
- Customer Interaction
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
CONCESSION MANAGER
Valentino Spa
2022.01 - Current
Supervisor
Valentino Spa
2018.07 - 2021.12
Sales Associate
Valentino Spa
2016.09 - 2018.06
Sales Associate
Giorgio Armani Spa
2014.01 - 2015.12
Hotel Team Leader
Andaz Hotel by Hyatt
2013.01 - 2013.12
Guest Service Officer
Park Hyatt Milano
2010.09 - 2012.12
Bachelor of Economics - Economics
FACOLTA' DI ECONOMIA
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