Salvatore Miracolo
Amalfi,SA
Summary
Adept at elevating dining experiences, I honed my craft at Pizza Express, mastering efficient multitasking and exceptional customer service. My innovative menu development and adherence to quality control standards significantly boosted customer satisfaction. Skilled in food safety and fostering team collaboration, I consistently deliver top-notch culinary creations and service.
Experienced with creating artisanal pizzas and managing high-volume orders. Utilizes expertise in dough fermentation and topping combinations to deliver flavorful and visually appealing pizzas. Track record of maintaining cleanliness and safety standards, contributing to positive dining experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pizza Specialist
Pizza Express
03.2022 - 11.2024
- Increased customer satisfaction by providing prompt and accurate pizza preparation.
- Maintained a clean and organized work environment, adhering to strict health and safety guidelines.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Participated actively in training sessions for continuous improvement of personal skills as well as sharing knowledge with fellow team members.
- Collaborated with team members to ensure timely order completion and customer satisfaction.
- Contributed positively to the company culture by promoting teamwork among staff members.
- Utilized efficient time management skills to balance multiple tasks simultaneously while maintaining attention to detail.
- Trained and assisted new kitchen staff members.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Received and stored food supplies, raw materials and other ingredients.
- Monitored food temperatures to meet quality and safety standards.
- Communicated with management on food inventory stock to request order placement.
- Reduced customer waiting by batch cooking popular items during rush times.
- Suggested actionable improvements to streamline training procedures.
- Learned new menu offerings and options easily to assist customers with selecting items.
Pizza Maker
Luigia
10.2020 - 01.2022
- Executed distribution methods to achieve consistent pizza quality.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Memorized menu items and specials to ensure accurate information was provided.
- Prepared dough for various recipes.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Managed inventory effectively, reducing food waste and controlling costs for the business.
- Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
- Streamlined pizza-making process, reducing wait times for customers.
- Trained new staff in pizza-making techniques, elevating overall team performance.
- Kept abreast of latest trends in pizza and Italian cuisine, enhancing menu diversity.
- Operated grills, fryers and ovens to cook food items.
- Suggested actionable improvements to streamline training procedures.
- Trained and assisted new kitchen staff members.
Pizza Specialist
Da Maria
03.2014 - 09.2020
- Increased customer satisfaction by providing prompt and accurate pizza preparation.
- Maintained a clean and organized work environment, adhering to strict health and safety guidelines.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Collaborated with team members to ensure timely order completion and customer satisfaction.
- Trained new employees on proper pizza-making techniques, resulting in consistent product quality across the team.
- Contributed positively to the company culture by promoting teamwork among staff members.
- Handled high volume orders effectively, maintaining accuracy and speed during peak hours of operation.
- Displayed creativity in crafting custom pizza designs for special events or catering orders while maintaining taste consistency.
- Championed innovative marketing initiatives that increased brand visibility within the local community, attracting new customers regularly.
- Assisted in menu development, incorporating popular trends and customer feedback for improved offerings.
- Implemented cost-saving measures by optimizing ingredient usage without compromising product quality or taste.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Communicated with management on food inventory stock to request order placement.
- Reduced customer waiting by batch cooking popular items during rush times.
Education
High School Diploma -
I.P.S.A.R
Pagani, Italy06-2010
Skills
- Strong communication skills
- Efficient multitasking
- Organizational growth
- Food safety
- Hygiene and cleanliness
- Quality control standards
- Equipment maintenance know-how
- Sales and upselling techniques
- Menu development creativity
- Order processing accuracy
- Problem-solving capacity
- Stress management capacity
- Food preparation
- Order delivery
Certification
- HACCP (Hazard Analysis Critical Control Point) Certification - International HACCP Alliance.
Languages
Italian
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Pizza Specialist
Pizza Express
03.2022 - 11.2024
Pizza Maker
Luigia
10.2020 - 01.2022
Pizza Specialist
Da Maria
03.2014 - 09.2020
- HACCP (Hazard Analysis Critical Control Point) Certification - International HACCP Alliance.
High School Diploma -
I.P.S.A.R
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