Francesca Salvi
Bonate Sopra,BG
Summary
A dedicated professional with expertise in order processing and customer support, demonstrating problem-solving abilities and effective team collaboration. Skilled in client interaction and email correspondence handling, ensuring clear communication and maintaining flexibility while remaining calm under pressure. Committed to customers retention by focusing on keeping them happy and engaged, contributing to long-term partnership.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Foreign sales back office representative
International Color Chart Srl
Telgate, Bergamo
2023.10 - Current
- Enhanced client satisfaction with prompt response to inquiries and issues.
- Improved communication for smoother operations via regular team meetings and updates.
- Prioritised tasks to maintain reliable service throughout peak times.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Gathered information, created charts and produced reports for staff.
Sales back office representative
Minoronzoni Srl
Ponte San Pietro, Bergamo
2010.05 - 2023.10
Sales back office assistant
Lemie S.p.A.
Verdello, Bergamo
2008.01 - 2010.02
Foreign sales back office assistant
C.D.Gerard's Srl
Provaglio d'Iseo, Brescia
2007.01 - 2008.01
Education
Master's Degree - Foreign languages and literatures
Università degli Studi di Bergamo
Bergamo 1993.09 - 1998.07
Skills
- Order processing
- Customer support
- Problem solving
- Team collaboration
- Client interaction
- Email correspondence handling
- Clear communication
- Flexible
- Calm under pressure
Languages
Italian
Native
English
Advanced
Spanish
Advanced
Russian
Advanced
French
Intermediate
Timeline
Foreign sales back office representative
International Color Chart Srl
2023.10 - Current
Sales back office representative
Minoronzoni Srl
2010.05 - 2023.10
Sales back office assistant
Lemie S.p.A.
2008.01 - 2010.02
Foreign sales back office assistant
C.D.Gerard's Srl
2007.01 - 2008.01
Master's Degree - Foreign languages and literatures
Università degli Studi di Bergamo
1993.09 - 1998.07