Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Samantha Cooke

Salcito

Summary

I work well in team, as well as autonomously. I am reliable, flexible, hardworking, with a conscientious approach to work.

Over years of employment I have developed a good telephone manner and customer service skills, as well as having experienced many bespoke software applications and being competent in Microsoft.

I am willing to attend training required of any role I may be considered for.

Overview

35
35
years of professional experience

Work History

Community Care Worker

Livewell Southwest
03.2017 - 12.2020
  • Completing adult needs assessments under The Care Act 2014.
  • Creating care plans, using strengths based perspective.
  • Advocating for clients I worked with, ensuring their voices are heard,
  • Working with client's family and friends in their best interests.
  • Completing capacity assessments under The Mental Capacity Act 2004.
  • Working in a multidisciplinary team to provide the best possible experience and outcomes for clients.
  • Making referrals to outside agencies.
  • Working independently, prioritising caseloads.
  • Attending training courses to renew and extend existing knowledge.
  • Attending regular team meetings, both online and in person.
  • Liaising with other agencies and teams in relation with clients I work with.
  • Writing case notes, assessments and care plans on bespoke operating system.
  • Effective time management working from home.

Production Worker

Kensey Foods
10.2002 - 09.2013
  • Responsible for running a production line, to plan.
  • Adhering to health and safety polices.
  • Performing safety checks and completing HACCP.
  • Stepping up as Chargehand and managing a team of eight when required.
  • Problem solving.
  • Communicating with other team members from different departments.
  • Attending training courses to update and retain knowledge and skills.

Shop Assistant

Cooperative
02.2002 - 10.2002
  • Making up cash floats for tills.
  • Supervising junior members of staff.
  • Customer facing, resolving customer complaints.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store

Maternity Leave

Wicketts Bacon & Cooked Meat
03.2001 - 02.2002

Sales Co-ordinator

Wicketts Bacon&Cooked Meats
04.2000 - 03.2001
  • Negotiating prices with customers.
  • Verbally receiving customer orders.
  • Entering orders onto bespoke software.
  • Arranging transportation of customer deliveries with outside hauliers.
  • Team working.

Unemployed

actively seeking work.
02.2000 - 04.2000
  • Unemployed - actively seeking work.

Unemployed

backpacking.
10.1999 - 02.2000
  • Between these months, I went back packing around South East Asia with a friend to experience other cultures.

Sales Co-ordinator

Wicketts Bacon&Cooked Meats
12.1998 - 09.1999
  • Making and receiving calls from existing customers and negotiating bacon prices with customers.
  • Entering orders onto bespoke software.
  • Arranging transportation of customer deliveries with outside hauliers.
  • Team working.

Unemployed

attending courses to improve skills
05.1998 - 12.1998

Customer Service Administrator

Dalgety Oldacres
08.1994 - 05.1998
  • Answering incoming calls from established customers and entering orders onto bespoke software.
  • Updating customer database with new information, address changes and contact details.
  • If required, making deliveries of product using a company car and trailer.
  • Authorising invoices for payment.
  • Updating dispatch notes of customer deliveries.
  • Communicating with other departments to ensure and excellent customer experience.
  • Producing and analysing reports for meetings and product launches.
  • Stock taking.
  • Team working.
  • Attending training courses to maintain and extend existing skills.

02.1994 - 08.1994
  • Unemployed – actively seeking work

Sales Assistant

Wipe-Out sports and leisure wear.
07.1990 - 02.1994
  • Key holder, responsible for opening and closing the shop on duty days.
  • Supporting customers with their purchases.
  • Restocking merchandise.
  • Creating shop displays.
  • Helped customers locate products and checked store system for merchandise at other sites

Sales/Warehouse Assistant

Sunny Corner Whole Foods
10.1987 - 07.1990
  • Weighing bulk product into smaller quantities, labelling and stocking shop shelves.
  • Canvassing and cold calling to try and establish a customer base.
  • Receiving telephone orders
  • Entering orders onto the computer system.
  • Collating customer orders for delivery.
  • Keeping the shop and stock area, clean and tidy.

Shop/Post office Assistant

Tresmeer shop and post office
07.1985 - 07.1990
  • Assisting customers with their purchases.
  • Replenishing stock.
  • Working in the Post office, selling stamps issuing pensions / family allowance.
  • Delivering milk and papers.
  • Collecting money from customers.

Skills

  • Team working
  • Working autonomously
  • Customer Service
  • Problem solving
  • Administration
  • Computer skills

Accomplishments


    Plymouth University, Devon - 2016.

  • Social Work BA Hons.


    • Adult Education Centre, The Gregson Centre,

    Bude, Cornwall - 2013

  • Access to Learning Diploma.


    • The Learning Dot Shop, Launceston, Cornwall - 2011

  • ECDL - European Computer Driving Licence.


    • Ultra Training, Launceston, Cornwall - 1998

  • NVQ II - Using Information Technology
  • NVQ II - Intergrated Business Technology
  • NVQ II - Administration


Timeline

Community Care Worker

Livewell Southwest
03.2017 - 12.2020

Production Worker

Kensey Foods
10.2002 - 09.2013

Shop Assistant

Cooperative
02.2002 - 10.2002

Maternity Leave

Wicketts Bacon & Cooked Meat
03.2001 - 02.2002

Sales Co-ordinator

Wicketts Bacon&Cooked Meats
04.2000 - 03.2001

Unemployed

actively seeking work.
02.2000 - 04.2000

Unemployed

backpacking.
10.1999 - 02.2000

Sales Co-ordinator

Wicketts Bacon&Cooked Meats
12.1998 - 09.1999

Unemployed

attending courses to improve skills
05.1998 - 12.1998

Customer Service Administrator

Dalgety Oldacres
08.1994 - 05.1998

02.1994 - 08.1994

Sales Assistant

Wipe-Out sports and leisure wear.
07.1990 - 02.1994

Sales/Warehouse Assistant

Sunny Corner Whole Foods
10.1987 - 07.1990

Shop/Post office Assistant

Tresmeer shop and post office
07.1985 - 07.1990

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Samantha Cooke