Samuel Ungiwe
san dona' di piave,italy
Summary
Emerging IT professional eager to contribute immediate value in support roles. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethic and history of self-motivated goal achievement.
Committed manager with exceptional leadership, skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
IT technician
may's light
Lido di Jesolo, Venice
2025.11 - 2026.03
- Installed operating systems and applications, maintaining a high level of reliability.
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Assisted end-users to enhance their understanding of software applications.
- Upgraded company hardware infrastructure leading to enhanced performance.
- Provided IT support to staff members, improving overall operational efficiency.
- Managed secure network access for remote workers successfully.
- Maintained IT inventory effectively keeping track of all equipment in use.
Operator
fruttetti frova agrculture society
jesolo, italy
2023.12 - 2025.11
- Worked on complex assembly lines, enhancing production speed.
- Performed routine inspections of machinery, preventing potential malfunctions.
- Implemented preventative maintenance measures, reducing downtime.
- Assisted in training new staff, ensuring efficient team performance.
- Monitored machine output, ensuring quality control standards were met.
- Maintained clean and safe work environment for maximum productivity.
- Identified and resolved technical issues, improving overall functionality.
Cyber security intern
sammys den
lagos , nigeria
2021.07 - 2023.06
- Coordinated with external vendors for procurement of necessary cybersecurity tools-ensuring cost-effectiveness and efficiency.
- Enhanced data protection with encryption techniques.
- Assisted in digital forensics investigations following cyber incidents, aiding in perpetrator identification and prevention of future breaches.
- Contributed towards creating an effective disaster recovery plan to minimise downtime during cyber attacks.
- Performed risk assessments, identifying key areas for improvement.
- Collaborated on the design and implementation of secure network architecture; improved overall security infrastructure.
- Conducted regular system audits for identifying potential vulnerabilities.
- Installed antivirus software across company devices, reducing risk of malware infections.
Education
Higher National Diploma - computer
yaba tech
nigeria 2018.09 - 2022.12
Scottish Qualifications Certificate - Google AI Essentials Google AI Essentials Google Issued Nov 2024
google
usa Certificate of Higher Education - Technical Support Fundamentals Technical Support Fundamentals Google Issued Apr 2025Issued
google
usaCertificate of Higher Education - System Administration and IT Infrastructure Services System Administration and IT Infrastructure
google
usa Certificate of Higher Education - Technical Support Fundamentals Technical Support Fundamentals Technical Support Fundamentals Google
google
usa Certificate of Higher Education - cyber security
isc2
ukCertificate of Higher Education - Pre Security Certificate Pre Security Certificate T
tryhackme
usa Certificate of Higher Education - Jr Pen Jr Penetration Tester Certificate TryHackMe
tryhackme
usa Certificate of Higher Education - Web Fundamentals Certificate
tryhackme
usa Certificate of Higher Education - Cyber Security 101 Issued Dec 2015
tryhackme
usaSkills
- Desktop support expertise
- Technology integration facilitation
- IT consultation
- IT service transitioning
- Email system set-up experience
- Client interface management
- Software installation and configuration
- Data backup expertise
- Server hardware familiarity
- Network maintenance proficiency
- Working with vpns
- Mobile device support
- Cybersecurity measures implementation
- Coding capabilities
- Remote desktop support capability
- Communication proficiency
- Operating systems expertise
Languages
English
Native
Italian
Intermediate
Timeline
IT technician
may's light
2025.11 - 2026.03
Operator
fruttetti frova agrculture society
2023.12 - 2025.11
Cyber security intern
sammys den
2021.07 - 2023.06
Higher National Diploma - computer
yaba tech
2018.09 - 2022.12
Scottish Qualifications Certificate - Google AI Essentials Google AI Essentials Google Issued Nov 2024
google
Certificate of Higher Education - Technical Support Fundamentals Technical Support Fundamentals Google Issued Apr 2025Issued
google
Certificate of Higher Education - System Administration and IT Infrastructure Services System Administration and IT Infrastructure
google
Certificate of Higher Education - Technical Support Fundamentals Technical Support Fundamentals Technical Support Fundamentals Google
google
Certificate of Higher Education - cyber security
isc2
Certificate of Higher Education - Pre Security Certificate Pre Security Certificate T
tryhackme
Certificate of Higher Education - Jr Pen Jr Penetration Tester Certificate TryHackMe
tryhackme
Certificate of Higher Education - Web Fundamentals Certificate
tryhackme
Certificate of Higher Education - Cyber Security 101 Issued Dec 2015
tryhackme