Samuele Di Bernardo

• Greeted guests upon arrival and facilitated check-in, ensuring smooth transitions to rooms.
• Conducted efficient check-out procedures, issued invoices, and collected feedback for service improvement.
• Addressed guest complaints promptly, restoring satisfaction and upholding hotel reputation.
• Coordinated with housekeeping to prepare rooms, including special welcoming touches for guests.
• Maintained organized front desk area, ensuring a professional and clutter-free environment.
• Handled emergency situations calmly, following protocols to guarantee safety of guests and staff.
• Trained new reception staff on best practices to uphold high service quality standards.
• Upsold additional hotel services, contributing to increased revenue for the establishment.

• Welcomed guests and clients in friendly, positive manner.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Responded to enquiries from clients, vendors and members of public.
• Responded to email inquiries promptly, delivering clear and concise information to address queries.
• Used Microsoft Excel to track information, update records and write correspondence.

School regional project conducted entirely in English with over 100 participants. Each student was assigned to politically represent a nation, carrying out research, debates, and discussions to identify the best solutions to environmental issues. The project required extensive scientific and social research, drafting summaries, preparing diagrams on the country's current situation, proposing three solutions, and presenting the findings publicly. One of my proposed solutions was selected as the best, and our team achieved second place.