Sandeep Kumar
Ambala
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
KBS Motors Pvt. Ltd
11.2019 - Current
- Implemented and maintained cash handling standards to eliminate theft of services or company funds.
- Displayed financial responsibility through P&L management.
- Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow.
- Utilized reports, analyzed information and monitored trends to identify opportunities.
- Interviewed, hired, trained and promoted associates to support operations and company growth.
- Educated staff on strategies for handling difficult customers and challenging situations.
General Manager
LR Auto Plaza
07.2018 - 10.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Service Manager
KBS Motors Pvt. Ltd
09.2015 - 06.2018
- Ensured that customer and employee areas were kept clean and organized
- Coordinated with sales team to prepare marketing strategies
- Ensured that warranty specifications were upheld when work was performed
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Administrative Specialist
Ecolog International, Weatherford City Rumailah
08.2013 - 07.2015
- Coordinate a crew of 40 employees to provide housekeeping service to lodging facilities
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Assure that all ranking personnel arriving at Weatherford International Camp receive the correct room reviewed new customers order and requests and manually entered data into a centralized data base
- Assure that lodging facilities have adequate clean rooms of new employees at the Weatherford International Base
Relationship Manager
KBS Motors Pvt Ltd, US Army
05.2012 - 07.2013
- Provided adequate information on the condition of vehicles,
- Carried out inspection of vehicles and recommended necessary repair work
- Prepared estimation of cost and work details
- Delivered vehicles to customers as per schedule
- Addressed all issues regarding repair and maintenance of vehicles
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Administrative Specialist
International URS/Berger
07.2010 - 10.2011
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled client correspondence and tracked records to foster office efficiency.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Identified communication channels to set roadmap to distribute information
Assistant Works Manager
KBS Motors Pvt. Ltd
05.2009 - 06.2010
- Met monthly equipment reconstitution, maintenance, and inspection objectives
- Estimated extent of work and tracked prices of materials and parts
- Done receipt limited technical examinations and ensured tool functionality
- Investigated and determined local accessibility of essential repair parts
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Care Manager
Modern Automobile
05.2008 - 05.2009
- Responsible for dealing with customer relevant queries, complaints and request for information on products and services
- Prepared daily, weekly and monthly statistical reports
- Responsible for generating ideas on ways to resolve problems and serve customers in a better way
- Assigned the tasks of processing customer orders as well as provides details about the products and services to customers
- Handled the responsibilities of designing activities to improve business performance and customer satisfaction
- Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests
- Handled the tasks of preparing customer correspondence and updating customer files
- Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Service Advisor
Modern Automobile
07.2005 - 05.2008
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts - Arts
KURUKSHETRA UNIVERSITY, KURUKSHETRA
KURUKSHETRA07.2016
Diploma - Advance Computer Software, Studies
Royal Institute of Information Technology & Management
Ambala04.2015
GED -
Board Of School Education Haryana
Bhiwani04.2012
High School Diploma -
Board Of School Education Haryana
Bhiwani05.1998
Skills
- Profit and Loss
- Total Quality Management
- Risk Management
- Vendor Negotiations
- Performance Analysis
- Strategic Planning
- Training and Development
- Safety Protocols
Languages
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Timeline
General Manager
KBS Motors Pvt. Ltd
11.2019 - Current
General Manager
LR Auto Plaza
07.2018 - 10.2019
Service Manager
KBS Motors Pvt. Ltd
09.2015 - 06.2018
Administrative Specialist
Ecolog International, Weatherford City Rumailah
08.2013 - 07.2015
Relationship Manager
KBS Motors Pvt Ltd, US Army
05.2012 - 07.2013
Administrative Specialist
International URS/Berger
07.2010 - 10.2011
Assistant Works Manager
KBS Motors Pvt. Ltd
05.2009 - 06.2010
Customer Care Manager
Modern Automobile
05.2008 - 05.2009
Service Advisor
Modern Automobile
07.2005 - 05.2008
Bachelor of Arts - Arts
KURUKSHETRA UNIVERSITY, KURUKSHETRA
Diploma - Advance Computer Software, Studies
Royal Institute of Information Technology & Management
GED -
Board Of School Education Haryana
High School Diploma -
Board Of School Education Haryana
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