Summary
Overview
Work History
Education
Skills
ACHIEVEMENTS
Languages
Personal Information
Timeline
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Sandhya Bacci

Sandhya Bacci

Rome

Summary

Completed a six-month internship at Meliá Villaitana, part of Meliá Hotels International, where I apply the skills acquired during my TQM Master (Tourism Quality Management).

My work in the MICE (Meetings, Incentives, Conferences, Exhibitions) and Guest Experience departments has strengthened my expertise in event management, guest services, and problem resolution.

This experience, combined with a week of practical training aboard Costa Crociere, has enhanced my operational skills and earned me certifications in Event Management, Revenue Management, and Sales & Marketing.

In 2023, I refined my customer service and attention to detail through the "Star Service" program at Viking College, including training aboard a Viking River Cruise.

Passionate about hospitality and ready to contribute actively, even in short-term roles, with energy, precision, and a strong commitment to guest satisfaction

Overview

6
6
years of professional experience

Work History

M.I.C.E & Sales Events and Guest Experience

Meliá Villaitana | Meliá Hotels International
07.2024 - 01.2025

Sales & Events:

  • Responded to event inquiries via email and phone, providing detailed information and support.
  • Scheduled appointments and accompanied clients during event space visits.
  • Supported the Events Team during live events, assisting in problem resolution and guest coordination.
  • Promoted Meliá Rewards, enrolling over 100 guests.
  • Managed group reservations using Opera Cloud and Excel.



Guest Experience:

  • Welcomed VIP guests and handled special requests.
  • Inspected rooms and common areas to maintain brand standards.
  • Collected guest feedback to enhance satisfaction.
  • Collaborated with different departments (Front Office, Housekeeping, F&B) to ensure smooth and personalized guest journeys.
  • Provided personalized assistance to guests, supporting them with information, orientation, and service recovery when needed


F&B Service Experience

Florence - Monte Argentario
07.2022 - 06.2023
  • Hotel De La Ville (05/2023 - 06/2023)
  • Relais Santa Croce by Baglioni Hotels & Resorts (12/2022 - 05/2023)
  • Argentario Golf & Wellness Resort (09/2022 - 11/2022)
  • Boutique Hotel Torre Cala Piccola (07/2022 - 08/2022)

Receptionist and Hostess Experience

Florence
05.2019 - 12.2021
  • Hotel Palazzo Castri (11/2021 - 12/2021)
  • Museo Innocenti (11/2021)
  • Hotel Palazzo Lorenzo (06/2021 - 07/2021)
  • Stazione Leopolda (10/2019)
  • Hotel San Giorgio (05/2019)

Education

TQM MASTER - Tourism Quality Management

Uninform Group
01.2024

STAR SERVICE PROGRAM -

Viking College
2023

DIPLOMA IN TOURISM MANAGEMENT -

Istituto Professionale Alberghiero Aurelio Saffi
06.2022

Skills

  • Communication and guest-relations skills
  • Experience promoting loyalty programs (eg, Meliá Rewards)
  • Event support and group coordination using Excel
  • Familiar with Opera Cloud, Outlook, and Canva
  • Proactive, organized, and adaptable in team settings

ACHIEVEMENTS

  • Enrolled over 100 guests in the Meliá Rewards program in 6 months.
  • Supported the coordination of 10+ MICE events for international corporate groups.
  • Improved guest satisfaction through direct feedback management and problem resolution.

Languages

English
Upper Intermediate
B2
Spanish
Advanced
C1
Italian
Bilingual or Proficient (C2)

Personal Information

I authorize the processing of my personal data in accordance with GDPR regulations.

Timeline

M.I.C.E & Sales Events and Guest Experience

Meliá Villaitana | Meliá Hotels International
07.2024 - 01.2025

F&B Service Experience

Florence - Monte Argentario
07.2022 - 06.2023

Receptionist and Hostess Experience

Florence
05.2019 - 12.2021

STAR SERVICE PROGRAM -

Viking College

DIPLOMA IN TOURISM MANAGEMENT -

Istituto Professionale Alberghiero Aurelio Saffi

TQM MASTER - Tourism Quality Management

Uninform Group

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Sandhya Bacci