Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sandra Valenzano

Sandra Valenzano

Cesena

Summary

I'm an attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Enthusiastic and reliable professional takes pride in providing excellent customer service, skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Very talented in the preparation of Italian coffee, Espresso and Cappuccino learned working for several years in Coffee bar in Italy.

Overview

21
21
years of professional experience

Work History

Owner

Bar tobacco cafè
09.2017 - 04.2023
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained the bar cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food and coffee preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Serving tables and customers.


Masseause

Self-employer
05.2016 - 07.2017
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Laborer Worker

Essentra s.p.a.
11.2014 - 03.2016
  • Prepared job sites by removing debris and setting up materials and tools.
  • Organized materials, tools, and equipment to supply team members.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Maintained organized and clean work areas at all times on job sites.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.

Restaurant Waitress

Hotel Boccaccio
05.2012 - 10.2014

This was a summer seasonal job because in winter the hotel is closed


  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Restaurant Waitress

Giovanni's Restaurant
11.2011 - 02.2012

I worked illegally because I had a Turistic visa (I know this is bad in USA, sorry)


  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Served food and beverages promptly with focused attention to customer needs.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Education

High School Diploma -

Istituto Matteucci
Forlì
07.2010

Cambridge First Certificate B2 - English Language And Literature

Park Lane College
Leeds, UK
07.1998

High School Diploma -

Istituto Sante Simone
07.1997

Skills

  • Staff Management
  • Team Oversight
  • Client Service
  • Verbal and Written Communication
  • Customer Relations
  • Business Administration
  • Staff Hiring
  • Restaurant Operation
  • Waste Reduction
  • Proper Storage Procedures
  • Cash Register Operations
  • Telephone Skills
  • Database Administration
  • Customer and Client Relations
  • Travel Planning
  • Beverage Preparation
  • Coffee Grinding
  • Cooking Methods

Languages

English
Upper intermediate (B2)
Spanish
Elementary (A2)
Italian

Timeline

Owner

Bar tobacco cafè
09.2017 - 04.2023

Masseause

Self-employer
05.2016 - 07.2017

Laborer Worker

Essentra s.p.a.
11.2014 - 03.2016

Restaurant Waitress

Hotel Boccaccio
05.2012 - 10.2014

Restaurant Waitress

Giovanni's Restaurant
11.2011 - 02.2012

High School Diploma -

Istituto Matteucci

Cambridge First Certificate B2 - English Language And Literature

Park Lane College

High School Diploma -

Istituto Sante Simone
Sandra Valenzano