Sandra Ioana Paduraru
Rome
Summary
Graduated in Eastern languages and civilizations with specialization in Chinese mandarin, strongly determined on professional growth. I can count on good competences in the field of communication thanks to the languages known. I've had the opportunity to work in different situations so I am capable to work either alone or in a team. Thanks to good communication skills I can also fit faster in different work situations. Good listener and positive attitude to achieve the tasks given.
Overview
4
4
years of professional experience
6
6
Languages
Work History
Receptionist Assistant
Usi - Unione Sanitaria Internazionale
01.2020 - 07.2022
- Management of doctors' lists and agendas and helpline for patients.
- Telephone call sorting and switchboard
- Classification, organization and archiving of health insurance practices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Increased accessibility to information for both clients and coworkers by developing detailed spreadsheets that organized important data clearly.
Customer Care Executive
Nexi Spa
01.2019 - 07.2019
- Immediate comprehension of the customer's needs in order to reduce waiting times on the phone, streamline procedures and identify suitable solutions in adequate times.
- Virtual assistance through website and by phone.
- Maintained and managed customer files and databases.
- Home banking customers support.
- Credit cards and home banking understanding through different helpdesk programs.
Front Desk Receptionist/Back Office Executive
Tax Refund srl
01.2018 - 01.2019
- Phone support for retail clients and phone and live support for tourists, explaining how tax refund works and giving them back money thanks to the invoices.
- Inventory for retail clients material, as invoices.
- Multicultural communication through front desk using all the languages I know.
Operations Secretary/Executive Assistant
International Truck Line SRLS
08.2022 - ad oggi
- Supporting the CEO in personal matters, commitments and agenda.
- Management of import/export procedures with customs and brokers for air, road and ship transports. Active communications with customs.
- Management of foreign relationships with brokers and Italian Embassies abroad as well as with the Ministry of Foreign Affairs and International Cooperation for diplomatic employees moving abroad for work.
- Management of the warehouse and of the personal goods in our deposit.
- Schedule appointments for everything related to our trucks, car inspections and documents needed for freights.
Education
Master of Advanced Study - Chinese Mandarin
Beijing Language And University
Beijing08.2019
Bachelor of Applied Studies - Eastern Languages And Civilizations
Università La Sapienza
Roma12.2018
High School Diploma - Science Education
Liceo Scientifico B. Rosetti
San Benedetto del Tronto06.2012
Skills
- Meeting Coordination
- Schedule Management
- Calendar Management
- Mail distribution
- Time Management
- Word Processing
- Documentation
- Document Control
- Problem-Solving
- Verbal and written communication
Languages
Inglese
Avanzato
C1
Spagnolo
Elementare
A2
Cinese (mandarino)
Intermedio superiore
B2
Giapponese
Elementare
A2
Italiano
Bilingual or Proficient (C2)
Rumeno
Bilingual or Proficient (C2)
Additional Information
- Driving licence and car owner.
Timeline
Operations Secretary/Executive Assistant
International Truck Line SRLS
08.2022 - ad oggi
Receptionist Assistant
Usi - Unione Sanitaria Internazionale
01.2020 - 07.2022
Customer Care Executive
Nexi Spa
01.2019 - 07.2019
Front Desk Receptionist/Back Office Executive
Tax Refund srl
01.2018 - 01.2019
Master of Advanced Study - Chinese Mandarin
Beijing Language And University
Bachelor of Applied Studies - Eastern Languages And Civilizations
Università La Sapienza
High School Diploma - Science Education
Liceo Scientifico B. Rosetti
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