Santiago Pironato
Milan
Summary
With over 8 years of proven success in project management, I bring a wealth of experience in leading crossfunctional teams and delivering complex projects on time and within budget. Based in Milan, I have a strong track record of working with diverse international brands, particularly in the Brazilian and Italian market: Prosegur, PepsiCo, SAP, Zendesk, Harley-Davidson, LTM, Itaú, Porto Seguro, Mastercard, Nokia, Leroy Merlin, Dolce Gabbana, Ferrari, and more.
Overview
12
12
years of professional experience
Work History
Project Coordinator
The Level Group (Italy)
04.2021 - Current
- To Manage reference team workload, assigning to members of the specific and measurable team goals on a daily, weekly and monthly basis
- Supervise team work and manage criticality levels and/or escalations
- Manage and setup the flow on the basis of the workload and operational planning communication relating to all requests from end consumers.
- Ensure the achievement of the levels of service offered with reference to those contractually foreseen for the managed Brands
- Create and feed reporting systems based on Brand requests of the needs that may emerge from operations, in order to guarantee the level of requested service
Customer Success Manager
GoFLUENT (Brazil)
05.2019 - 10.2019
- Responsible for: Account management of nationwide presence companies: such as Leroy Merlin, Motorola, Leadec, Liberty insurance, Reply, AIG insurance
- Monthly reports and meetings with key account partners
- Reports and communication with international team based in Italy and Spain
- Collections management
Education
Master of Business Administration (MBA) - Project Management
FGV - Fundação Getulio Vargas
San Paolo, Brazil01.2015
Bachelor's degree - Philosophy
Universidade São Judas Tadeu
San Paolo, Brazil01.2010
Skills
- Zendesk admin
- SAP Implementation
- SAP Products
- Zendesk
- Salesforcecom
- KPI Reporting
- KPI Implementation
- Microsoft Excel
- Microsoft Power BI
- SQL
Languages
English
Advanced (C1)
Italian
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Timeline
Project Coordinator
The Level Group (Italy)
04.2021 - Current
Customer Success Manager
GoFLUENT (Brazil)
05.2019 - 10.2019
Master of Business Administration (MBA) - Project Management
FGV - Fundação Getulio Vargas
Bachelor's degree - Philosophy
Universidade São Judas Tadeu
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