Sara De Michele

Management of framework contracts with suppliers of goods and services.

• Definition of medium- to long-term strategies and actions for business growth.
• Establishment of partnerships with external stakeholders aimed at business growth.
• Assignment of tasks to team members while supervising their work.
• Analysis of competitors, their commercial strategies, and developments in market presence.
• Revenue growth through t expansion and consolidation of the customer portfolio.
• Development and optimization of marketing and sales strategies, sharing them with the team.
• Enhancement of the sales team's skills by organizing training courses and team-building activities.
• Drafting of price lists based on market conditions, product quality, and target customer segments.
• Support and collaboration with colleagues in managing assigned tasks.
• Management of team of 12 people (Account Executives, Key Account Managers, and Project Managers) to acquire and maintain a portfolio of enterprise clients on a national and international scale.
• Active participation and organization of Sales events in coordination with the Marketing team to maximize event outcomes, including pre- and post-event sales activities.
• Management and optimization of company tools for the Sales team (CRM, Jira, etc.) to monitor individual and team activities.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased regional sales by implementing strategic marketing plans and establishing strong relationships with key clients.

• Support major clients (Enterprise) in Shippypro during the post-onboarding phase, ensuring that the commercial flow is managed correctly and meets the client's expectations, while understanding their specific needs.
• Guarantee management of acquired clients through systematic, constructive, and effective relationships, ensuring oversight during both the pre-sales and post-sales phases.
• Manage and build loyalty among acquired clients through attentive and systematic relationships.
• Provide targeted consulting to identify the most suitable solutions for the client's needs.
• Foster client loyalty through appropriate post-sales strategies.
• Enhanced communication between departments for more effective problem-solving and collaboration

• Held the position of Sales Representative for logistics and freight transport services.
• Served as the main point of contact for major clients in the Lombardy and Veneto regions.
• Ensured a smooth communication flow between clients and the multinational company.
• Conducted specific and detailed analysis of high-profile pricing plans to adapt to the growing needs of the market and clients.
• Ensured timely delivery of products and services to clients, coordinating with internal departments for seamless execution.

Position: Field Sales Representative

Focused on selling logistics and freight transport services.

• Actively engaged in outbound prospecting for new clients and retaining existing ones.

Negotiated contracts successfully, securing favorable terms for both the company and clients.

• Geographical area of responsibility: East Brescia.

• Team leader of two departments involved in the customs clearance processes for goods from non-EU countries.
• One department actively engaged in direct contact with importers, at the forefront of customs processes.
• The second department focused on managing sensitive goods, which were continuously monitored by agencies such as Air Health and the Phytosanitary Office.
• Conducted daily meetings and monitoring of sensitive goods with these agencies
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Managed conflict resolution among team members (23 resources), fostering a positive and collaborative work environment.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.