Summary
Overview
Work History
Education
Skills
Certification
Motivationletter
Languages
Timeline
Generic
Sara Galimberti

Sara Galimberti

Barcelona

Summary

Criminologist seeking for a full-time position in the customer care field / Learning and Development, to put my knowledge and skills into practice with the aim of continuous improvement. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

TRAINING MANAGER - LEARNING & DEVELOPMENT COORDINATOR

Costa Crociere SPA
Genova
04.2022 - Current
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Collaborated with other departments to align training programs with organizational goals and objectives.

LINE MANAGER - CONTACT CENTER

Dyson - CPM International
Barcelona
09.2021 - 04.2022
  • Coaching team members through 1to1 sessions organized on weekly basis.
  • Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
  • Managed a team of skilled professionals to achieve key performance indicators consistently.

LEARNING & DEVELOPMENT COORDINATOR - CONTACT CENTER

Dyson - CPM International
Barcelona
09.2019 - 09.2021
  • Providing assistance in organizing strategies, coordinating the team and ensuring objectives are met.
  • Evaluating 40+ inbound calls and social media interactions Daily to Ensure company's standards are Met.
  • Aligned training objectives with overall business goals, ensuring that all learning activities supported strategic priorities.
  • Developed customized coaching plans for individual employees based on performance reviews and identified areas for growth.

Customer Service Representative

CPM INTERNATIONAL - DYSON
Barcelona
06.2018 - 06.2019
  • Handling 50+ calls on Daily basis.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

GUEST SERVICE OPERATOR -SUPERVISOR FF

Costa Crociere SPA
Genova
06.2017 - 12.2017
  • Organizing both daily and weekly schedules for the international Team, assuring that Company's goals were met in terms of NPS and Service Level
  • Communicate with guests evaluating their needs and managing complaints.

Customer Service Representative

CPM INTERNATIONAL - Airbnb
Barcelona
01.2016 - 05.2017
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

STCW Basic Safety Training -

Crowd and Crisis

INPEF MASTER - Ascolto del Minore presunta vittima di Abuso Sessuale -

Istituto Nazionale Di Pedagogia Infantile
Roma

CRIMINOLOGY DEGREE - MASTER DEGREE IN FAMILY EDUCATION - Criminology

Universidad Oberta de Catalunya
Barcelona
01.2021

Skills

  • Empathetic
  • Reliable and professional
  • Organized
  • Good time management
  • Team player
  • Fast learner
  • Coaching and Mentoring
  • New Employee Training
  • Stakeholder Management
  • Performance Metrics

Certification

  • TRAINING MANAGER - LEARNING & DEVELOPMENT COORDINATOR
  • Costa Crociere SPA
  • 04/2022 - In Progress

Motivationletter

To whom it may concern, I'm pleased to share with you my motivation letter to apply to the Current Open Position. I believe that thanks to the experience I have gained over the last six years in leadership/management field, combined with the communication skills acquired as a result of my academic career, I could represent a competitive candidate and I would be more than excited to ensure harmony and growth within the Team while implementing torward thinking recruitment strategies. I'm sure that the experience gained in the HR field will be a valuable asset during the onboarding stage, and will allow me to speed up the process of adapting to the new role enabling me to bring a fair level of development to the Team. I am people oriented, with great interpersonal skills, including the ability to build strong cross cultural relationships. Dedicated and meticulous, with solid work ethics. I try my best to be always impeccable and smiling to give a confident and professional image of me. Thanks to my working experience onboard I was able to become a real Team Player with an eye toward cooperation. I really appreciate you taking the time to review my application. It would be a privilege to attend an interview with you soon. Sincerely, Sara Galimberti

Languages

English
Advanced (C1)
French
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
Spanish
Advanced (C1)

Timeline

TRAINING MANAGER - LEARNING & DEVELOPMENT COORDINATOR

Costa Crociere SPA
04.2022 - Current

LINE MANAGER - CONTACT CENTER

Dyson - CPM International
09.2021 - 04.2022

LEARNING & DEVELOPMENT COORDINATOR - CONTACT CENTER

Dyson - CPM International
09.2019 - 09.2021

Customer Service Representative

CPM INTERNATIONAL - DYSON
06.2018 - 06.2019

GUEST SERVICE OPERATOR -SUPERVISOR FF

Costa Crociere SPA
06.2017 - 12.2017

Customer Service Representative

CPM INTERNATIONAL - Airbnb
01.2016 - 05.2017

STCW Basic Safety Training -

Crowd and Crisis

INPEF MASTER - Ascolto del Minore presunta vittima di Abuso Sessuale -

Istituto Nazionale Di Pedagogia Infantile

CRIMINOLOGY DEGREE - MASTER DEGREE IN FAMILY EDUCATION - Criminology

Universidad Oberta de Catalunya
Sara Galimberti