Sara GIANNOCCOLO
Otranto (Lecce)
Summary
Dedicated customer service professional with knowledge of goods and service delivery and proven multitasking skills. Strong problem-solving, communication, and interpersonal skills.
Overview
8
8
years of professional experience
Work History
BUSINESS SERVICES SUPPORT
Ernst & Young - Professional services network
11.2022 - Current
- Assisted and contribute to Business consulting projects, monitoring clients procedures.
- Updated of reports to verify adequacy of process.
- Helpdesk retail customers.
SALES EXPORT & MARKETING
DeNiroBootCo - Handcrafted riding boots
05.2022 - 10.2022
- Processed customer service orders for American and Spanish markets promptly to increase customer satisfaction.
- International Trade Shows in Texas and Germany
- Promoted company brand and unique offerings through personalized customer service and focus on customer satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
CUSTOMER SERVICE
GalileoPro SpA - Pharmacy networks
04.2021 - 05.2022
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
INTERNATIONAL CUSTOMER SERVICE
GVS S.p.A - Filter solutions for applications in Healthcare, Energy & Mobility
03.2020 - 04.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
INTERNATIONAL CUSTOMER SERVICE
Gruppo Montenegro - Food and Spirits
01.2019 - 01.2020
- Handled Spanish and American customer orders, inquiries and suggestions.
- Compiled purchase orders to post international shipments in company logs.
- Processed company's import permit and export license processes.
- International trade show and business trip
PROJECT MANAGER
CMPS - Communications agency
05.2017 - 09.2018
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
EVENT ASSISTANT
Bologna Fiere Spa - Trade Fair Centre
03.2015 - 03.2017
- Performed event coordination for larger parties and gatherings.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Education
Master of Social Media And Digital Marketing -
Europa Innovation Business School
Bologna11.2018
MBA - Specialization School For Administration Studies
SPISA - University of Bologna
Bologna01.2017
Administration And Business Management
University of Bologna
Bologna12.2015
Political Sciences And International Relations -
University of Salento
Lecce07.2013
High School Diploma -
Liceo Francesca Capece
Maglie (LE)07.2009
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
English
Advanced (C1)
French
Intermediate (B1)
IT SKILLS
Management software (SAP, Esmart, Cyberplan)
Hobbies
Photography, calligraphy and canoeing
Timeline
BUSINESS SERVICES SUPPORT
Ernst & Young - Professional services network
11.2022 - Current
SALES EXPORT & MARKETING
DeNiroBootCo - Handcrafted riding boots
05.2022 - 10.2022
CUSTOMER SERVICE
GalileoPro SpA - Pharmacy networks
04.2021 - 05.2022
INTERNATIONAL CUSTOMER SERVICE
GVS S.p.A - Filter solutions for applications in Healthcare, Energy & Mobility
03.2020 - 04.2021
INTERNATIONAL CUSTOMER SERVICE
Gruppo Montenegro - Food and Spirits
01.2019 - 01.2020
PROJECT MANAGER
CMPS - Communications agency
05.2017 - 09.2018
EVENT ASSISTANT
Bologna Fiere Spa - Trade Fair Centre
03.2015 - 03.2017
Master of Social Media And Digital Marketing -
Europa Innovation Business School
MBA - Specialization School For Administration Studies
SPISA - University of Bologna
Administration And Business Management
University of Bologna
Political Sciences And International Relations -
University of Salento
High School Diploma -
Liceo Francesca Capece
Similar Profiles
Kartik VyasKartik Vyas
Assistant Manager at S R B C & Co. LLP {Network Firm of Ernst & Young}Assistant Manager at S R B C & Co. LLP {Network Firm of Ernst & Young}
Shivonnie SakmeShivonnie Sakme
President of PNG Young Professional Women Network at PNG Young Professional Women NetworkPresident of PNG Young Professional Women Network at PNG Young Professional Women Network
Vidhya SankarVidhya Sankar
Assistant Manager at Ernst & Young Global Delivery ServicesAssistant Manager at Ernst & Young Global Delivery Services
Daniele PolimenoDaniele Polimeno
Receptionist at Hotel Porto BadiscoReceptionist at Hotel Porto Badisco
Cinzia CongedoCinzia Congedo
Social Media Manager at FreelanceSocial Media Manager at Freelance