Sara Mahjoubi
Brescia
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist
Areadocks Boutique Hotel
08.2024 - Current
- Greeted guests and managed check-in/check-out processes to enhance customer experience.
- Answered phone inquiries and directed calls to appropriate departments, ensuring efficient communication.
- Maintained accurate records of reservations and guest information using property management systems.
- Assisted in managing hotel inventory and supplies, contributing to operational efficiency.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Provided local area information and recommendations to enhance guest satisfaction during stays.
- Resolved guest complaints promptly, fostering positive relationships and repeat visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist (school Internship)
AC Hotel by Marriott
09.2023 - 11.2023
- Entering reservations.
- Receiving requests and answering guests' questions.
- Resolving customer issues or complaints.
- Collecting and storing keys, documents, and materials for internal staff.
- Assisting with reception management.
- Assisting with guest reception and entering personal data.
- Managing the reception desk, welcoming customers, and handling incoming and outgoing calls.
Receptionist (school Internship)
DoubleTree by Hilton
02.2023 - 04.2023
- Entering reservations.
- Receiving requests and answering guests' questions.
- Resolving customer issues or complaints.
- Collecting and storing keys, documents, and materials for internal staff.
- Assisting with guest reception and entering personal data.
- Managing the reception desk, welcoming customers, and handling incoming and outgoing calls.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Supported company growth by welcoming new clients, providing essential information about services, and guiding them through intake processes.
Receptionist Hotel
Areadocks Boutique Hotel
06.2022 - 09.2022
- Hiring after internship, during the summer season
- Welcoming and assisting visitors in a friendly manner, providing information about company services and directing them to the appropriate departments.
- Handling incoming phone calls, routing calls to the relevant departments, and responding to customer inquiries in a professional manner.
- Collaborating with other departments to ensure smooth communication and effective management of customer requests.
- Providing high-quality customer service, responding to customer questions and needs with courtesy and professionalism.
- Preparing and managing daily reports on room and booking status.
- Managing the front office, including registering guest arrivals and departures.
Receptionist (stage scolastico)
Areadocks Boutique Hotel
03.2022 - 05.2022
- Managing two telephone lines and handling an average of over 20 calls per day with customers, suppliers, and staff.
- Maintaining an organized, clean, and professional workspace and waiting area.
- Providing excellent customer service with a helpful and friendly attitude.
- Assisting in the preparation of documents, reports, and materials for meetings or presentations.
- Managing orders and supplies of stationery.
- Answer any questions, take charge of and resolve
- problems or redirect them to the appropriate staff to ensure complete customer satisfaction.
- Manage cash or card payments and issue invoices.
- Collecting and resolving requests and complaints shared by customers and visitors.
Education
High School Diploma -
CFP Francesco Lonati, Gruppo Foppa
Brescia05.2024
Professional Qualification - Tourism
CFP Francesco Lonati, Gruppo Foppa
Brescia06.2023
Skills
- Time management
- Organization skills
- Customer and client relations
- File management
- Calendar management
- Office management
- Document control
- Travel coordination
Cambridge B2 Certificate
Through school, I had the opportunity to participate in the Cambridge course. I initially enrolled in level B1, but thanks to my commitment and access to the accelerated program, I achieved level B2.
Communication and interpersonal skills
- Communication skills
- Customer service
- Problem management
- Determination
- Reliability
Language skills
Italian
Bilingual or Proficient (C2)
Arabic - ( Darija)
Advanced (C1)
English
Advanced (C1)
French
Elementary (A2)
German
Beginner (A1)
Personal Information
Hobbies
In my free time, I enjoy reading, as it allows me to broaden my perspective, improve concentration, and develop a deeper understanding of people and their stories. Listening to music is an important source of inspiration and relaxation, helping me stay creative and maintain a positive balance.
I also enjoy discovering new things, whether it involves places, people, or experiences, and I consider curiosity an essential part of my personal growth. Traveling is a key part of my interests, as it allows me to discover new cultures, adapt to different environments, and grow both personally and professionally. Working abroad is one of my main goals, as I strongly believe in the value of international experiences.
Privacy regulations
I authorize the processing of personal data contained in my CV pursuant to Article 13 of Legislative Decree 196/2003 and Article 13 of EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data.
Timeline
Receptionist
Areadocks Boutique Hotel
08.2024 - Current
Receptionist (school Internship)
AC Hotel by Marriott
09.2023 - 11.2023
Receptionist (school Internship)
DoubleTree by Hilton
02.2023 - 04.2023
Receptionist Hotel
Areadocks Boutique Hotel
06.2022 - 09.2022
Receptionist (stage scolastico)
Areadocks Boutique Hotel
03.2022 - 05.2022
High School Diploma -
CFP Francesco Lonati, Gruppo Foppa
Professional Qualification - Tourism
CFP Francesco Lonati, Gruppo Foppa