Sara Scarciglia
Civitanova Marche,MC
Panoramica
24
24
years of professional experience
Esperienza lavorativa
Customer Service (Italy-International)
Showroom Marcona 3
Civitanova Marche
2015.07 - 2026.05
- Customer care management for distribution clients.
- Material coding, product updates, and customer account setup.
- Customer order processing, monitoring, and maintenance.
- Requesting deposits and/or payments, follow-up activities, payment monitoring, and payment collection reminders.
- Sending packing lists to the warehouse.
- Managing customer shipments, issuing invoices, and preparing export documentation (Certificates of Origin, EUR1 authorization forms, etc.).
- After-sales customer service, including returns, complaints handling, customer support, and replenishment orders.
- Supplier order entry, monitoring supplier shipments, and controlling goods receipt into the warehouse.
- Managing and processing returns to suppliers.
- Printing warehouse inventory and stock availability reports.
- Stock inventory checks upon request.
- Reporting activities.
- B2C sales management and online order shipments.
- Civitanova Marche
Customer Service (Italy-International)
Showroom Marcona 3
Civitanova Marche
2015.07 - 2026.05
- Customer care management for distribution clients.
- Material coding, product updates, and customer account setup.
- Customer order processing, monitoring, and maintenance.
- Requesting deposits and/or payments, follow-up activities, payment monitoring, and payment collection reminders.
- Sending packing lists to the warehouse.
- Managing customer shipments, issuing invoices, and preparing export documentation (Certificates of Origin, EUR1 authorization forms, etc.).
- After-sales customer service, including returns, complaints handling, customer support, and replenishment orders.
- Supplier order entry, monitoring supplier shipments, and controlling goods receipt into the warehouse.
- Managing and processing returns to suppliers.
- Printing warehouse inventory and stock availability reports.
- Stock inventory checks upon request.
- Reporting activities.
- B2C sales management and online order shipments.
Customer Service B2B (Italy- International)
Fornari spa
Civitanova Marche
2006.01 - 2015.05
- Customer management across all commercial activities: order entry and maintenance, coordination with production, order processing and shipments, replenishment orders, complaints and returns management, stock control, warehouse monitoring, negotiation of payment terms and discounts, and handling of various commercial issues.
- Management of concession clients, commission calculations, and invoicing.
- Back-office support for sales agents during sales campaigns, including reporting activities for management.
- Organization of the Micam trade fair and participation in exhibitions.
- Customer service experience at the German branch in Munich (Nov.–Dec. 2006).
- Produzione e commercializzazione settore moda, Civitanova Marche
Customer Service B2B (Italy- International)
Fornari spa
Civitanova Marche
2006.01 - 2015.05
- Customer management across all commercial activities: order entry and maintenance, coordination with production, order processing and shipments, replenishment orders, complaints and returns management, stock control, warehouse monitoring, negotiation of payment terms and discounts, and handling of various commercial issues.
- Management of concession clients, commission calculations, and invoicing.
- Back-office support for sales agents during sales campaigns, including reporting activities for management.
- Organization of the Micam trade fair and participation in exhibitions.
- Customer service experience at the German branch in Munich (Nov.–Dec. 2006).
- Produzione e commercializzazione settore moda
Returns and Complaints Office Assistant
Fornari spa
Civitanova Marche
2002.12 - 2005.12
- Managing complaints and claims (Italy & International)
- Verifying reports with product development and production departments
- Resolving disputes and customer issues
- Produzione e commercializzazione settore moda, Civitanova Marche
Returns and Complaints Office Assistant
Fornari spa
Civitanova Marche
2002.12 - 2005.12
- Managing complaints and claims (Italy & International)
- Verifying reports with product development and production departments
- Resolving disputes and customer issues
- Produzione e commercializzazione settore moda
Receptionist
Fornari spa
Civitanova Marche
2002.05 - 2002.11
- Welcoming visitors
- Handling incoming calls, faxes, and emails
- Company car fleet management
- Production and distribution of clothing and footwear, Civitanova Marche (MC)
Receptionist
Fornari spa
Civitanova Marche, MC
2002.05 - 2002.11
- Welcoming visitors
- Handling incoming calls, faxes, and emails
- Company car fleet management
- Production and distribution of clothing and footwear
Istruzione
Bachelor's Degree - English and German Interpreting
SSLMIT Ancona
AnconaHigh School Diploma - Advanced Language Program
Liceo Scientifico T.C. Onesti
FermoCompetenze
Years of experience in the fashion customer service sector
Highly adaptable, flexible, and solution-oriented with problem-solving skills
Proven ability to collaborate productively within a team as well as work independently
Excellent interpersonal, time management, and organizational skills
Windows, Mac, Microsoft 365 for reporting, and ERP software (currently utilizing TeamSystem)
Languages
Inglese
Intermedio avanzato
B2
Tedesco
Intermedio
B1
Italiano
Madrelingua
C2
Spagnolo
Principiante
A1
Organization skills
- Structured and responsible work ethic. Ability to work both independently and as part of a team, depending on circumstances and business needs.
- Strong team-working attitude and excellent organizational skills, especially when managing multiple tasks simultaneously.
- Effective priority management, time management, and goal-oriented approach.
- Strong problem-solving skills with a practical and results-driven mindset.
- Courtesy and self-control in stressful situations.
- Empathy and adaptability.
Cronologia
Customer Service (Italy-International)
Showroom Marcona 3
2015.07 - 2026.05
Customer Service (Italy-International)
Showroom Marcona 3
2015.07 - 2026.05
Customer Service B2B (Italy- International)
Fornari spa
2006.01 - 2015.05
Customer Service B2B (Italy- International)
Fornari spa
2006.01 - 2015.05
Returns and Complaints Office Assistant
Fornari spa
2002.12 - 2005.12
Returns and Complaints Office Assistant
Fornari spa
2002.12 - 2005.12
Receptionist
Fornari spa
2002.05 - 2002.11
Receptionist
Fornari spa
2002.05 - 2002.11
Bachelor's Degree - English and German Interpreting
SSLMIT Ancona
High School Diploma - Advanced Language Program
Liceo Scientifico T.C. Onesti