Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sara Scarpinato

Sara Scarpinato

Rome

Summary

Insight Analyst, looking for a job that offers professional improvement and growth. Determined, with strong organizational skills, lover of innovations, able to work under pressure and to adapt to new situations and challenges, willingness to take on added responsibilities to meet team and company's goals.

Overview

6
6
years of professional experience
4
4

Certifications

Work History

Junior Insight Analyst

Philip Morris International
04.2022 - 03.2023
  • Analyze and gather data using different analytical tools (Google Analytics, Glassbox, Similar Web) to investigate and optimize UX
  • Create ad-hoc reports with relevant insights, findings and UX recommendations
  • Engage with stakeholders to communicate results and to deliver reports using data visualizations and presentation according to their expectations and by agreed timeline
  • Support implementation and deployment of Glassbox on 30 Websites.

Back Office Administrator

Opel Financial Services
05.2021 - 09.2021
  • Payment’s data entry into the system;
  • Check contracts and amount paid;
  • Benchmark of data in the system vs data in the bank transfer;
  • Support Customer Service requests

Back Office Administrator

Synergie Italia, Recruitment Agency
09.2019 - 12.2020
  • Activate the internship and follow the process from the beginning to the end
  • Liaise with companies and interns to collect documents needed;
  • Support HR department by using In-Recruiting

Administrator

Nationwide Building Society
12.2017 - 04.2019
  • Assessment of the Valuation Report provided by the Valuer;
  • Data entry and update in the system and in Excel;
  • Liaise with brokers and solicitors to communicate the maximum loan amount to offer
  • Communicate with underwriters for case's review

Customer Service Advisor

Google
11.2016 - 11.2017
  • Help customers with general queries supporting them via multiple touch points (eg. inbounds, chat, email);
  • Understanding customer care and accurately log customer and product information into system;
  • Resolve customer issue in a timely manner;
  • Maintain a high standard in personal KPI targets.

Education

Master's Degree - Business Management

University Mercatorum
Rome
04.2023

Bachelor's Degree - Modern Languages And Civilizations

University of Messina
Messina
03.2016

Skills

  • Team Player and able to perform Individually;
  • Goal oriented;
  • Keen eye for details;
  • Clear written and verbal skills;
  • Fast learner;
  • Can easily adapt to ever changing variables in employment;
  • Ability to work in fast-paced environments and deliver results
  • Combine and analyze data through Google Analytics, Glassbox and Similar Web
  • Data presentation through data visualization tools (Google Data Studio)
  • Expert on the use of MS Office: Word, Excel, Power Point, Outlook

Certification

  • SQL;
  • Google Analytics advanced;
  • Google Analytics for beginner;
  • Course in Marketing Technology & Business Analytics (310h).

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Junior Insight Analyst

Philip Morris International
04.2022 - 03.2023

Back Office Administrator

Opel Financial Services
05.2021 - 09.2021

Back Office Administrator

Synergie Italia, Recruitment Agency
09.2019 - 12.2020

Administrator

Nationwide Building Society
12.2017 - 04.2019

Customer Service Advisor

Google
11.2016 - 11.2017

Master's Degree - Business Management

University Mercatorum

Bachelor's Degree - Modern Languages And Civilizations

University of Messina

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Sara Scarpinato