Sarah Houmany

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales

• Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Maintained organized, presentable merchandise to drive continuous sales.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Exceeded sales goals by utilizing exemplary customer service skills.

Staff Management

• Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.

Taught Italian to English, French, and Arabic speakers.

• Identified learning needs and implemented fun and engaging learning activities to help students advance.
• Prepared lesson plans to meet goals identified in students' individualized study plans.
• Planned lessons for allotted time to strengthen weak subjects and build skills.
• Leveraged technology and visual aids to engage students and enhance learning.
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
• Conducted group tutoring sessions to help students engage active learning and critical thinking skills.

• The Social Agriculture project (In Oum el Nour rehabilitation center): Worked with Italian experts on missions and translated (Arabic-Italian / Italian-Arabic / French-Italian / Italian-French) information between the Lebanese and Italian experts
• Lead the Lebanese educators of "Oum el Nour" as a project assistant and interpreter in a Mission to Italy to compare the Lebanese way of rehabilitation with the Italian one that takes place in Capo-d'arco.
• The project "Promotion of children's rights and new opportunities for informal education in southern Lebanon": Assisted the Italian experts and psychologists in various Palestinian camps in Lebanon by translating the activities they carried out with the children of "Ghassan Kanafani" kindergartens.
• Assisted the educators sent by the Italian Union of Sport for All (UISP) in Palestinian camps by helping them communicate with children or educators during the activities.
• Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
• Communicated effectively with management to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
• Translated documents for research departments, supporting data collection and reporting.

• Prepared Digital Marketing plans
• Prepared reports on account status
• Motivated the sales-group for better results
• Negotiated contracts and closed agreements to maximize profits
• Built and maintained strong, long-lasting client relationships

• Increased sales and customer satisfaction through personalized servicing.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
• Engaged customers in social conversations to create pleasant and easy shopping experience.