Sarah Manansala
BG,bergamo
Summary
Detail-focused Head Waitress committed to maintaining exceptional service, cleanliness and brand standards. Builds rapport quickly to maximise customer comfort and deliver first-class hospitality experiences. Confident leader, aiding productivity through dedicated teamwork.
Overview
1
1
year of professional experience
Work History
Waitress supervisor
head of the room
Iseo, Provincia di Brescia
10.2023 - Current
- Managed team of [Number] in absence of Duty Manager.
- Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene check
Restaurant manager
Reed Exhibitions
iseo, Provincia di Brescia
01.2023 - Current
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Education
High school - English
Education
philippine 03.2008 -
Skills
- Customer service
- Food preparation
- OpenTable
- Opening and closing procedures
- Table management
- Service level evaluations
- Queue management
- Barista experience
- Table serving
- High-volume dining
- Problem solving
- Bar cleaning and maintenance
- Table service
- Outstanding customer service
- FOH procedures
- Marketing and sales experience
Languages
Tagalog,English
Proficient (C2)
Italian
Advanced
Timeline
Waitress supervisor
head of the room
10.2023 - Current
Restaurant manager
Reed Exhibitions
01.2023 - Current
High school - English
Education
03.2008 -
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