Serena Biancardi

Technical presales specialist supporting and strengthening the global sales force by providing technical and product expertise to finalize commercial offers and manage pilot projects during the pre-contractual phase.

• Strategic interface between Sales and Tech teams to design tailored and scalable solutions for customers.
• Provided comprehensive technical support, aligning solution configurations with client needs to expedite the sales cycle.
• Collaborated on commercial offer formalization, ensuring alignment with functional designs and technical evaluations.
• Managed pilot projects end-to-end, guiding strategic client prospects toward contract closure.
• Contributed technical insights for international bids, enhancing RFP/RFI presentations.
• Collected and analyzed customer feedback to influence product development and competitive enhancement.

Cross-department Program manager , leading the evolution of Smartphone-as-a-Sensor product program through strategic market insights, budget management, and Agile team coordination.

• Conducted in-depth strategic market analysis to inform product roadmap.
• Defined product roadmap (2024–2026) in alignment with strategic business goals.
• Responsible for developing economic business cases and budget allocation strategies.
• Led a 25-member team under Agile governance, ensuring effective stakeholder engagement.
• Fostered strong governance and productive stakeholder relationships.
• Managed vendor relations and administrated coordination efforts.

Cross-department Program manager , led the Salesforce replacement initiative by driving the transformation and unification of multiple corporate portals into a single, proprietary digital platform. The program was designed to eliminate licensing costs and avoid vendor lock-in through the adoption of a custom, fully controlled frontend architecture.

• Drove the consolidation of multiple corporate portals into a single unified frontend, standardizing user experience and access patterns.
• Governed the review and harmonization of underlying services, ensuring alignment between frontend evolution and backend architecture.
• Led master data unification activities, enabling consistent and shared anagrafiche across systems.
• Planned and managed a phased rollout with controlled parallelism, structuring adoption by user segments and functional domains to ensure business continuity.
• Coordinated cross-functional stakeholders to align technical transformation with operational and organizational needs.

Innovation-driven technology leader for enterprise digital transformation programs.

• Skilled in architecture modernization, cross-functional team leadership, and e2e delivery of large-scale initiatives.
• Expertise in optimizing TCO and driving strategic technology investments.
• Successful track record in cloud migration, legacy platform replacement, system integration.
• Committed to achieving significant operational cost reductions and continuous process improvement in complex, highly regulated environments.

Infrastructure Modernization & Technology Rationalization Programs

• Led successful migration of mission-critical Oracle databases to PostgreSQL, securing operational continuity and reducing licensing costs.
• Coordinated technology upgrades and containerization for Software AG environments.

Legacy System Replacement & Licensing Cost Optimization

• Optimized licensing by integrating open-source solutions for legacy systems (BPM, MFT, IoT).

Data Visualization & Program Monitoring

• Developed Metabase dashboards for KPIs, improving decision-making processes through detailed analytics.

Oversaw e2e management of strategic IoT projects, guiding processes from RFP to the operational phase.

• Managed forecasts and budgets, ensuring projects met financial and strategic objectives.
• Advised clients in roadmap definition for technological advancements.
• Supported complex architecture design, facilitating innovative solution deployment.
• Planned and executed initiatives in a multivendor environment, fostering innovation.
• Directed pricing and offers for new initiatives, ensuring profitable alignment.
• Conducted feasibility analyses, driving project efficiency and effectiveness.
• Evaluated resources and led recruitment efforts to build competent teams.

Directed application modernization projects, transitioning legacy platforms to scalable architectures.

• Managed a 5-member team in designing scalable solutions (Java J2EE, Spring), enhancing project delivery.
• Conducted technical and functional analysis, supporting comprehensive documentation.
• Engaged directly with clients, enhancing project coherence and delivery timelines.
• Led technical mentoring efforts, fostering team development and capability enhancement.

Engaged in developing solutions for insurance contract management, focusing on process improvements.

• Developed interactive portlets using Liferay, enhancing user engagement.
• Modeled and managed business processes with Bonita BPM, supporting operational scalability.
• Developed backend systems with Java EE and Spring.

Developed a training and reporting platform, facilitating exam preparation for financial advisors.

• Enhanced system performance with Glassfish application server optimizations.
• Developed ETL flows for efficient data integration from back-office systems.
• Documented technical specifications and test cases, ensuring development accuracy.

• Developed a training and reporting platform, facilitating exam preparation for financial advisors.
• Enhanced system performance with Glassfish application server optimizations.
• Developed ETL flows for efficient data integration from back-office systems.
• Documented technical specifications and test cases, ensuring development accuracy.