Summary
Overview
Work History
Education
Skills
Timeline
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Serena Spano

Olbia

Summary

Dynamic professional with a proven track record at Costa Smeralda Airport, enhancing operational efficiency and passenger satisfaction. Excelled in multitasking and team collaboration, significantly streamlining boarding processes. Skilled in problem-solving and adaptability, committed to delivering exceptional service and achieving results through strong interpersonal skills and organizational prowess.

Overview

6
6
years of professional experience

Work History

Ground Hostess

Costa Smeralda Airport
Olbia, Italy
06.2024 - Current

Assistant in a Auction House

Casa D’aste Ansuini
Rome, Italy
03.2022 - 03.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Built a wine auction, starting from prices, photos, curate the lots, and finally discuss with customers about their purchases.

Ground Hostess

Costa Smeralda Airport
Olbia, Italy
07.2021 - 09.2021
  • Streamlined the boarding process for efficient and smooth operations while maintaining a safe environment.
  • Maintained a welcoming atmosphere at the gate area, fostering a positive travel experience for passengers.
  • Facilitated communication between pilots, ground crew, and air traffic control during pre-departure preparations.
  • Prepared detailed reports on daily operations for management review, highlighting areas for improvement and suggesting potential solutions.
  • Manage check-in and boarding operations.
  • Document control for Schengen and non-Schengen flights

Sales Assistant

Colorificio Tuttocolor Di Michele Spano
Olbia, Italy
06.2018 - 09.2018
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Art History -

La Sapienza, Roma
Roma, Italy

Skills


  • Multitasking
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Team building
  • Self Motivation
  • Professionalism
  • Adaptability
  • Problem-solving aptitude

Timeline

Ground Hostess

Costa Smeralda Airport
06.2024 - Current

Assistant in a Auction House

Casa D’aste Ansuini
03.2022 - 03.2022

Ground Hostess

Costa Smeralda Airport
07.2021 - 09.2021

Sales Assistant

Colorificio Tuttocolor Di Michele Spano
06.2018 - 09.2018

Art History -

La Sapienza, Roma
Serena Spano