Serena Spano
Olbia
Summary
Dynamic professional with a proven track record at Costa Smeralda Airport, enhancing operational efficiency and passenger satisfaction. Excelled in multitasking and team collaboration, significantly streamlining boarding processes. Skilled in problem-solving and adaptability, committed to delivering exceptional service and achieving results through strong interpersonal skills and organizational prowess.
Overview
6
6
years of professional experience
Work History
Ground Hostess
Costa Smeralda Airport
Olbia, Italy
06.2024 - Current
Assistant in a Auction House
Casa D’aste Ansuini
Rome, Italy
03.2022 - 03.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Built a wine auction, starting from prices, photos, curate the lots, and finally discuss with customers about their purchases.
Ground Hostess
Costa Smeralda Airport
Olbia, Italy
07.2021 - 09.2021
- Streamlined the boarding process for efficient and smooth operations while maintaining a safe environment.
- Maintained a welcoming atmosphere at the gate area, fostering a positive travel experience for passengers.
- Facilitated communication between pilots, ground crew, and air traffic control during pre-departure preparations.
- Prepared detailed reports on daily operations for management review, highlighting areas for improvement and suggesting potential solutions.
- Manage check-in and boarding operations.
- Document control for Schengen and non-Schengen flights
Sales Assistant
Colorificio Tuttocolor Di Michele Spano
Olbia, Italy
06.2018 - 09.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Art History -
La Sapienza, Roma
Roma, ItalySkills
- Multitasking
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Team building
- Self Motivation
- Professionalism
- Adaptability
- Problem-solving aptitude
Timeline
Ground Hostess
Costa Smeralda Airport
06.2024 - Current
Assistant in a Auction House
Casa D’aste Ansuini
03.2022 - 03.2022
Ground Hostess
Costa Smeralda Airport
07.2021 - 09.2021
Sales Assistant
Colorificio Tuttocolor Di Michele Spano
06.2018 - 09.2018
Art History -
La Sapienza, Roma