Sergey Mstislavskiy

• Led cross-functional teams to implement initiatives improving guest satisfaction and environmental impact
• Analyzed market trends to refine service offerings, aligning with sustainability goals and customer preferences
• Conducted staff training programs focused on sustainability practices and exceptional customer service standards
• Oversaw budget management, ensuring financial resources aligned with strategic sustainability objectives
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Collaborated with airlines for block seats and charter flights, from 2 000 passengers to 30 000 passenger a year in 6 years of operation
• Contracted corporate clients and travel companies in Hong Kong, Taiwan, Mainland China, Philippines, Malaysia for air transportation and land services
• Supervised and organized DMC as branches in Taiwan, Russia, Mainland China
• HR management for the Department and branches outside Hong Kong
• Organized training programs for local guides as a part of the supervised DMC functioning.
• Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
  

• Created the company as a DMC in Russia
• Established strong relationship with the key outbound tour operators in Mainland China

• Created numerous successful tour products for the Chinese market

• Marketing expertise in South East and Eastern Asia

• Competitor trend research
• Contract negotiation
• Contractor negotiations
• Marketing campaign development
• Operations management
• Sales strategy
• Sustainable business models
• Customer relations