Sergio Lila
Milan,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Barista
Amadeus Bar
03.2022 - 03.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Bartender/Bar Waiter
Fashion Cafè
11.2019 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Chef De Rang
Papermoon Giardino
02.2019 - 10.2019
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Barista
Silos Cafè
03.2016 - 02.2019
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Controlled line and crowd with quick, efficient service.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
ISTITUTO EUROPEO
Milan, ItalyAIM Accademia Italiana Massaggio
Milan, ItalySkills
- Hospitality service expertise
- Performance Improvement
- Customer Service
- Problem-Solving
- Hospitality and Professionalism
- Persuasive Sales
Languages
Italian
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Barista
Amadeus Bar
03.2022 - 03.2024
Bartender/Bar Waiter
Fashion Cafè
11.2019 - 03.2022
Chef De Rang
Papermoon Giardino
02.2019 - 10.2019
Barista
Silos Cafè
03.2016 - 02.2019
High School Diploma -
ISTITUTO EUROPEO
AIM Accademia Italiana Massaggio