Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Lila

Sergio Lila

Milan,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Barista

Amadeus Bar
03.2022 - 03.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Bartender/Bar Waiter

Fashion Cafè
11.2019 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Chef De Rang

Papermoon Giardino
02.2019 - 10.2019
  • Maintained a clean and organized dining environment, ensuring a positive experience for guests.
  • Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Barista

Silos Cafè
03.2016 - 02.2019
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Controlled line and crowd with quick, efficient service.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

High School Diploma -

ISTITUTO EUROPEO
Milan, Italy

AIM Accademia Italiana Massaggio
Milan, Italy

Skills

  • Hospitality service expertise
  • Performance Improvement
  • Customer Service
  • Problem-Solving
  • Hospitality and Professionalism
  • Persuasive Sales

Languages

Italian
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Barista

Amadeus Bar
03.2022 - 03.2024

Bartender/Bar Waiter

Fashion Cafè
11.2019 - 03.2022

Chef De Rang

Papermoon Giardino
02.2019 - 10.2019

Barista

Silos Cafè
03.2016 - 02.2019

High School Diploma -

ISTITUTO EUROPEO

AIM Accademia Italiana Massaggio

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Sergio Lila