Sergio Mazzuca
Cabin Crew
Dublin
Summary
I am a dynamic and reliable person, dedicated and service-oriented. Seeking a Senior cabin crew position to enhance passenger satisfaction and lead an efficient cabin crew team.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Cabin Crew
Aer Lingus
Dublin
08.2022 - Current
- Attend pre-flight meetings to review details of flight and emergency evacuation procedures and discuss potential issues and solutions
- Manage problems within the cabin to ensure the comfort and safety of passengers
- Check onboard emergency equipment and first aid kits to ensure proper functionality; assist with emergency situations during flight
- Provide an excellent customer service
- Reinforce and uphold IAA, EASA and additional regulatory requirements to keep flight crew and passengers safe
- Educated passengers on procedures, maintained safe conditions in the cabin and helped passengers when necessary
- Ensure Safety and Security of passengers, air crew and aircraft
- Provide excellent customer care to passengers while ensuring their comfort and safety throughout the flight
- Asses people by observing them
- Serve refreshments and meals, boutique and duty-free items
- Be trained to deal with security and emergency situations, which can include administering first aid to passengers
- Ensure that all emergency equipment is in working order prior to take-off and that there are enough supplies on board
- Perform safety demonstration to make sure passengers know understand basic emergency evacuation procedures
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Cabin Crew
Ryanair
Dublin
01.2022 - 08.2022
- Ensure Safety and Security of passengers, aircrew and aircraft.
- Provide excellent customer care to passengers while ensuring their comfort and safety throughout the flight.
- Serve refreshments and meals and will also selling duty-free items to passengers.
- Be trained to deal with security and emergency situations, which can include administering first aid to passengers.
- Ensure that all emergency equipment is in working order prior to take-off and that there are enough supplies on board.
- Perform safety demonstration to make sure passengers know how to use equipment and what safety procedures are.
Back Office and Customer Support
easyJet (Webhelp)
Lisbon
06.2021 - 11.2021
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Deep Knowing of products and services
- Processing orders, forms, applications and requests
- Data entry
- Managing refund and bank transfers
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensuring customer satisfaction and providing professional customer support
Sales Assistant
Inditex (Zara, Pull&Bear, Bershka, Stradivarius, Oysho and Zara Home)
Rome
10.2020 - 05.2021
- Shop rearrangement
- Direct selling
- Customer assistance and advice
- Cash handling
- Assistance for anti-covid compliance
- Management of reception and welcoming customers
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Operations Executive
Solidarità e Sviluppo
Rome
01.2016 - 04.2020
- Answer incoming calls, assess urgency of calls, appropriately prioritize and escalate if necessary according to established procedures to ensure optimal quality
- Data entry
- Assist Management in ensuring that all business documentation for departments is up to date, filed and archived
- Dealing with queries on phone and email
- Arranging travel accommodation and tickets
- Excellent attention to details
- Management of telephone and email correspondence
- Design of electronic and paper-based documents and communications
- Congress organization support
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
Education
BA in Business And Hr Management -
Dublin Business School
Dublin 04.2001 -
High School Diploma -
State High School Giulio Cesare
Rome, Italy 09.2002 - 09.2007
Skills
Leadership and team management
High Professionalism and Punctuality
Team Worker
Excellent Customer Service
Multitasking and decision-making under pressure
Problem-solving and conflict resolution
Excellent communication and interpersonal skills
Multitasking and decision-making under pressure
Personal Information
- Date of Birth: 30/11/1988
- Nationality: Italian
Timeline
Cabin Crew
Aer Lingus
08.2022 - Current
Cabin Crew
Ryanair
01.2022 - 08.2022
Back Office and Customer Support
easyJet (Webhelp)
06.2021 - 11.2021
Sales Assistant
Inditex (Zara, Pull&Bear, Bershka, Stradivarius, Oysho and Zara Home)
10.2020 - 05.2021
Operations Executive
Solidarità e Sviluppo
01.2016 - 04.2020
High School Diploma -
State High School Giulio Cesare
09.2002 - 09.2007
BA in Business And Hr Management -
Dublin Business School
04.2001 -
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