Sergio Andrea Iritale

• Increased store sales by implementing strategic marketing campaigns and promotional events.
• Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
• Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
• Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
• Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
• Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
• Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
• Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
• Conducted regular performance evaluations for staff members, identifying areas for growth and development.
• Organized special events within the store to drive foot traffic and increase overall revenue potential.
• Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
• Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
• Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
• Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified current and future trends that appeal to consumers.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

OTHER EXPERIENCES:

• 2017: VM Support for the Av. Montaigne Flagship store opening
• 2018: VM and operations support for the Montenapoleone relocation
• 2019: VM and operations support for the Men's and WRTW corner opening in Rinascente Milano
• 2019: Manager in support for the opening of the new London flaghship store in Sloane street
• 2019: VM, operations and managerial support for the new store in The mall Sanremo
• 2021: Managerial support for the new store in Wien and Amsterdam
• 2021: Temporary SM functions for the Florence store
• 2022: Managerial support in store during the 74th Cannes film festival
• 2022: Temporary SM functions for the Rome Rinascente store
• 2023: Managerial induction to the new SM in Copenhagen

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.

OTHER EXPERIENCES:

2013/2014: Selling support during the wholesales showroom selling campaigns

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.