Summary
Overview
Work History
Education
Skills
Timeline
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Shabnam Ramezani

Shabnam Ramezani

Rome

Summary

Skilled in offering welcoming and inclusive customer service while managing multiple tasks to ensure positive clients experience.

Hardworking and flexible,

Outstanding multitasker with in-depth knowledge of travel planning with a positive attitude.

Overview

7
7
years of professional experience

Work History

Tour Guide Assistant

Wheel Tours
08.2023 - 10.2023
  • Utilized social media platforms effectively to promote upcoming events and share highlights from past tours.
  • Supported lead tour guide with logistical tasks, ensuring smooth operation of daily tours.
  • Streamlined communication between team members, leading to efficient coordination of daily operations.

Tour Guide

Gardeshgaran
09.2016 - 11.2019
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.

Education

Master of Arts - Tourism Strategy, Cultural Heritage, Made in Italy

University of Tor Vergata
Rome, Italy
09.2022

Bachelor of Arts - Television & Digital Arts

Shiraz Art University
Shiraz, Iran
09.2011

Skills

  • ENLISH C1
  • ITALIAN A2
  • GERMAN A2
  • ARABIC A2
  • PERSIAN NATIVE

Timeline

Tour Guide Assistant

Wheel Tours
08.2023 - 10.2023

Tour Guide

Gardeshgaran
09.2016 - 11.2019

Master of Arts - Tourism Strategy, Cultural Heritage, Made in Italy

University of Tor Vergata

Bachelor of Arts - Television & Digital Arts

Shiraz Art University

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Shabnam Ramezani