Shabnam Ramezani
Rome
Summary
Skilled in offering welcoming and inclusive customer service while managing multiple tasks to ensure positive clients experience.
Hardworking and flexible,
Outstanding multitasker with in-depth knowledge of travel planning with a positive attitude.
Overview
7
7
years of professional experience
Work History
Tour Guide Assistant
Wheel Tours
08.2023 - 10.2023
- Utilized social media platforms effectively to promote upcoming events and share highlights from past tours.
- Supported lead tour guide with logistical tasks, ensuring smooth operation of daily tours.
- Streamlined communication between team members, leading to efficient coordination of daily operations.
Tour Guide
Gardeshgaran
09.2016 - 11.2019
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Education
Master of Arts - Tourism Strategy, Cultural Heritage, Made in Italy
University of Tor Vergata
Rome, Italy09.2022
Bachelor of Arts - Television & Digital Arts
Shiraz Art University
Shiraz, Iran09.2011
Skills
- ENLISH C1
- ITALIAN A2
- GERMAN A2
- ARABIC A2
- PERSIAN NATIVE
Timeline
Tour Guide Assistant
Wheel Tours
08.2023 - 10.2023
Tour Guide
Gardeshgaran
09.2016 - 11.2019
Master of Arts - Tourism Strategy, Cultural Heritage, Made in Italy
University of Tor Vergata
Bachelor of Arts - Television & Digital Arts
Shiraz Art University