Shady Sabet
Freelance Book Publisher
Alexandria
Summary
Freelance book publisher with extensive experience in self-publishing, customer service, and teaching/tutoring.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Freelance Book Publisher
Frelance
09.2020 - Current
- Manage the self-publishing process on platforms such as Amazon and Ingramspark, including formatting, cover design, and uploading.
- Oversee the technical aspects of book publication, ensuring correct formatting and compliance with platform requirements.
- Independently publish books across multiple digital platforms, managing all steps from manuscript preparation to final publication.
Senior Customer Service Executive
Booking.com
6 2015 - 6 2020
- Implement and execute company policies and procedures and setting priorities
- Conduct monthly 1-2-1 meetings with CSEs of your team to maintain focus and motivation on Customer Service standards and targets
- Be an effective Change Manager, who knows how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviors.
Customer Service Executive
Booking.com
05.2015 - 06.2016
- Liaising between guests and accommodations
- Handling special requests and complaints from the customers
- Actively participating in promoting the company's values, targets and goals.
Freelance translator
Verbalizeit
09.2013 - 04.2015
- Read written materials such as legal documents, scientific works, or news reports, and rewrite them into specified languages
- Discuss translation requirements with clients
- Proofread, edit, and revise translated materials.
Customer service operator
Hertz S.P.A.
10.2012 - 08.2013
- Processing orders
- Writing daily and weekly reports.
Italian and English tutor
Improve Yourself Center
01.2012 - 09.2012
- Organizing classes
- Personal tutorial assistance to beginner students.
Front desk receptionist
Casa Olmata
07.2011 - 11.2011
- Dealing with bookings by phone, e-mail or face-to-face
- Completing procedures when guests check in and check out
- Maintain customer/potential customer databases.
Education
Scientific High School Diploma -
Liceo Scientifico "Ilaria Alpi" - Roma
Rome, Italy 07.2007 -
Skills
Analytic Problem Solving
Business Decision Making
Cross-cultural Communication Skills
Team Management
Certification
TEFL certification, 08/2018, Present, Certification for Teaching English as a Foreign Language
Phone
+447481418568
Personal Information
Driving License: European Driving License - B. Full, Clean.
Languages
Italian
English
Spanish
Russian
Timeline
Freelance Book Publisher
Frelance
09.2020 - Current
Customer Service Executive
Booking.com
05.2015 - 06.2016
Freelance translator
Verbalizeit
09.2013 - 04.2015
Customer service operator
Hertz S.P.A.
10.2012 - 08.2013
Italian and English tutor
Improve Yourself Center
01.2012 - 09.2012
Front desk receptionist
Casa Olmata
07.2011 - 11.2011
Scientific High School Diploma -
Liceo Scientifico "Ilaria Alpi" - Roma
07.2007 -
Senior Customer Service Executive
Booking.com
6 2015 - 6 2020
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