Summary
Overview
Work History
Education
Skills
Drawing , Learning.
Languages
Timeline
Generic
Shaian Agius

Shaian Agius

Piacenza

Summary

Proven leader at Franks Store Co.Ltd, adept in employee management and customer service, significantly enhancing store environment and sales. Expertise in POS systems and teamwork, fostering collaboration and decision-making. Achieved notable inventory and cash control improvements, reflecting a strong blend of hard and soft skills.

Overview

7
7
years of professional experience

Work History

Shop Manager

Franks Store Co.Ltd
01.2022 - 03.2023
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Educated clients about proper skincare routines for various skin types, leading to improved results from product use.
  • Offered personalized fragrance recommendations based on client preferences, resulting in increased sales within that category.
  • Worked closely with management to address staff performance issues or areas needing improvement constructively.

Contact Centre Agent - Government Campaign

CentreCom Ltd
08.2021 - 09.2021
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Sales Assistant

Future Habitats Ltd
10.2017 - 05.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Learned how to do basic accounts for the shop.
  • Making sure tax payments are on time.
  • Computing taxes.

Salesperson

Windsor Interiors
07.2017 - 09.2017
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Cashier

Il Qawra Palace Hotel
06.2016 - 05.2017
  • Worked flexible schedule and extra shifts(weekends and feasts).
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Developed relationships with customers as they came for vacation stays.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

No Degree -

Secondary School Pembroke - St Clare Collage
Malta

Skills

  • Customer Service
  • Employee Management
  • Health and safety
  • Invoicing
  • POS Systems
  • Teamwork and Collaboration
  • Decision-Making
  • Staff Management

Drawing , Learning.

Drawing has always been a hobby of mine,I had Art in Secondary School and wish to continue and improve. Learning came over the years I like to search and watch online. About general knowledge , life and even watching podcasts about everything.

Languages

Maltese
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Beginner (A1)

Timeline

Shop Manager

Franks Store Co.Ltd
01.2022 - 03.2023

Contact Centre Agent - Government Campaign

CentreCom Ltd
08.2021 - 09.2021

Sales Assistant

Future Habitats Ltd
10.2017 - 05.2021

Salesperson

Windsor Interiors
07.2017 - 09.2017

Cashier

Il Qawra Palace Hotel
06.2016 - 05.2017

No Degree -

Secondary School Pembroke - St Clare Collage

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Shaian Agius