Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHANNA TUTT

Summary

Certified Scrum Master and Project Manager with 13 years of experience leading Agile teams and driving successful project delivery. Adept at implementing Scrum, SAFe, and Kanban methodologies to enhance team performance, streamline workflows, and deliver high-quality solutions. Skilled in facilitating cross-functional collaboration, stakeholder engagement, and continuous improvement. Proficient in Agile tools such as JIRA, Trello, Smartsheets, and Nave to optimize backlog management and sprint execution. Committed to fostering a culture of agility, transparency, and efficiency to achieve business objectives and drive innovation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Agility Engineer/Sr Scrum Master

WEX Inc
01.2020 - 02.2025
  • Facilitate and manage daily stand-ups, sprint planning, sprint reviews, and retrospectives for multiple scrum teams
  • Work closely with Product Owners and development teams to ensure the product backlog is well-defined, prioritized, and ready for upcoming sprints
  • Actively coach and mentor Scrum teams in Agile practices and Scrum principles ensuring a deep understanding of both concepts
  • Identify and address any impediments that hinder the teams' progress, working to ensure a smooth and efficient workflow
  • Manage and optimize Jira boards, workflows, and reports to track the progress of tasks, sprints, and releases effectively
  • Servant leader, promoting continuous communication and improvement monitoring and helping build team dynamic
  • Developing dashboards using data from Nave to communicate performance metrics to stakeholders
  • Work with scrum team to execute all objectives and epics in the Program Increment
  • Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas for enhancement

Scrum Master/Project Manager (Special Project)

WEX Inc
01.2019 - 01.2020
  • Led our strategic partner migration, saving the company $20M to our bottom line; managed the entire life cycle
  • Facilitated scrum events, enhancing team collaboration and cross-functional delivery
  • Provided post-implementation support during project stabilization, managing project risk and scope changes
  • Vetted customer configurations thoroughly from TSYS green screens, adhering to solutions engineer requirements and protocols signed off on in Salesforce
  • Measured implementation efforts, set target go-live dates, and managed project risk using smartsheets
  • Ensuring program alignment with our customers
  • Understand, visualize, and manage upstream/downstream dependencies
  • Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas for enhancement

Senior Account Services Manager

WEX Inc
01.2017 - 01.2019
  • Facilitate and manage daily stand-ups, sprint planning, sprint reviews, and retrospectives
  • Manage strategic accounts for American Express, achieving high client satisfaction and retention
  • Actively collaborate with American Express Sales team, successfully securing high-value prospects with a minimum spend of $5M
  • Generate weekly reports for upper management on prioritized bugs, analyze client success factors, and drive product and process enhancement requirements
  • Partnered with Sales and Product teams to drive client success, determine root causes of issues, and shape product roadmaps for future enhancements
  • Demonstrated new enhancements to clients' pre-deployment, contributing to process improvements and ensuring operational excellence while maintaining superior customer service
  • Communicate effectively with stakeholders at all levels of the organization, including executives, project sponsors, and team members
  • Should be able to articulate program objectives, progress, and risks in a clear and concise manner

Senior Client Relationship Manager

AOC Solutions
01.2014 - 01.2017
  • Lead account manager for top banks, achieving high client satisfaction and retention
  • Trained new financial institutions on our Encompass platform, ensuring smooth onboarding and usage
  • Conducted quarterly business reviews, providing insights and strategic recommendations
  • Foster cross-functional partnerships to align customer goals with WEX objectives, consistently exceeding performance metrics and enhancing business relationships
  • Analyze production data and statistical trends, delivering comprehensive reports to upper management and financial institutions for informed decision-making
  • Spearheaded implementation of significant projects and system enhancements, collaborating with developers to optimize the EnCompass application for client success
  • Mentor and guide a team of Account Managers, facilitating professional growth while ensuring seamless day-to-day operations and client communication

Education

Bachelor of Science - Business Management

University of Phoenix

Skills

  • Coaching and Mentoring
  • Conflict Resolution
  • Continuous Process Improvement
  • Problem Solving
  • Adaptability
  • Risk Management
  • Leadership
  • Collaboration

Certification

  • Certified Scrum Master
  • Professional Scrum Master I
  • Certified Agile Leadership Essentials
  • Certified Agile Leadership for Organization
  • Certified Agile Leadership for Teams
  • Accounts Payables Solutions Consultant (APSC)
  • Lean Six Sigma White Belt

Timeline

Agility Engineer/Sr Scrum Master

WEX Inc
01.2020 - 02.2025

Scrum Master/Project Manager (Special Project)

WEX Inc
01.2019 - 01.2020

Senior Account Services Manager

WEX Inc
01.2017 - 01.2019

Senior Client Relationship Manager

AOC Solutions
01.2014 - 01.2017

Bachelor of Science - Business Management

University of Phoenix

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SHANNA TUTT