Sharath Chandra Balle
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Ready to help the team achieve company goals. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player prepared to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
Work History
Network Control Center Engineer
UN
10.2021 - Current
- Network Support role to manage and support Cisco, switches and routers
- Established strong working relationships with clients,vendors through exceptional communication skills, fostering trust and collaboration.
- Support in Configuring VLANs, VTP, HSRP, STP, DHCP and static IP addressing.
- Configuration & troubleshooting of routing and switching issues using network monitoring tool (Network Node Manager by MICRO FOCUS)
- Monitoring and troubleshooting satellite communications incidents using KRATOS COMPASS Newpoint)
- Security and Compliance: Monitor network security alerts and vulnerabilities.
- Implement security measures to protect network infrastructure.
- Work closely with network architects, engineers, and other IT staff to design and implement network solutions.
Communicate network status, issues, and changes to relevant stakeholders.
Provide technical support and guidance to support staff. - Ticket Management and Field Support
- Responding to technology incidents, request (MAC) following ITIL, performing troubleshooting, managing escalations
- Maintain accurate records of network configurations, incidents, and changes.
- Proactive communication to clients and other stakeholders
- Providing technical support for end users including IP phone, desktop, connectivity and desktop applications-related issues
- Data center infrastructure and Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety
Education
University of Bologna
Bologna07.2025
Bachelor's Degree - Electronics and Communication Engineering
Jawahar Lal Nehru Technological University
Hyderabad01.2013
Skills
- Excellent knowledge of OSI model 7 layers and flow of communication
- IP protocols and Routing protocols
- Configuring & Troubleshooting
- Good knowledge and understanding of Cloud concepts for ex: IaaS, PaaS, SaaS,
- Good Experience with Virtualization technology software like CITRIX, and application delivery controllers (Netscaler ADC/ADM)
- Experience in data center monitoring to ensure all IT infrastructures are operating at optimal capacity
- Excellent knowledge of Firewalls and network security
- Switching (STP, VLANs and Trunking, Redundant Switch links)
- CISCO 841M, 1921, 7206, Switches 3550, 3750, 4506
- Routing Protocols: RIP, EIGRP, OSPF, BGP
- good understanding of CITRIX, NETSCALER
- Knowledge related to VOIP Service
- Technical reporting
- Configuring & Troubleshooting VTP, dot1q, dot1x, spanningtree
- Virtualization (VMware 60, 65)
- Active Directory
- Windows Server 2012, 2016
- Computer ApplicationsMS Office (Excel/Powerpoint, Word)
- Trouble ticketing tools: Oracle SIEBEL, customer-oriented trouble ticketing systems
- Monitoring Tools: NNM, vCenter VMware, DELL data domain management center, Microsoft SCOM 2019, Newtec data miner for monitoring Satellite connections (Kratos Compass), ELK, HPsim etc,
- Excellent communication skills developed through my experiences
- Ability to learn new systems, analyze problems, and evaluate solutions under pressure
- System Troubleshooting and Root Cause Analysis
- Ability to work in shifts as an individual or as a team under conditions of stress
- Logical thinking and Problem-solving skills
- Process Improvement
- Basic knowledge and understanding of programming Languages (for Ex C, C, C#, NET framework)
Job Title
Network control centre engineer at United nations
As part of the UN's global network operations team, I ensure the availability, security, and performance of the systems and services that support the organization's mission and operations. I have been working in this role for over two years, providing Tier 1 and Tier 2 support, troubleshooting, and maintenance for the network infrastructure, using VMware vSphere, NetScaler, and data center technologies.
Certifications Trainings
- 200-301: CCNA (R & S), CISCO, 2021
- ITIL Foundation, 2021
Personal Information
Gender: Male
Languages
English
Advanced (C1)
Italian
Intermediate (B1)
Additional Information
Apart from my institutional interest, my personal interest is that i am very much enthusiastic in knowing and understanding how universe works like interstellar space, black holes, general & special relativity theory, string theory. i follow Dr. MIchio Kaku (theoretical physicist) who is well known ''popularizer of science' .i follow regularly about new space discoveries by NASA and ESA. These are my some aspirations and extra-work activities.
Timeline
Network Control Center Engineer
UN
10.2021 - Current
University of Bologna
Bachelor's Degree - Electronics and Communication Engineering
Jawahar Lal Nehru Technological University
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