Sharath Chandra Balle
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Ready to help the team achieve company goals. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player prepared to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Work History
Network Control Center Engineer
5 Years 1 Month- Network Support role to manage and support Cisco, switches and routers
- Established strong working relationships with clients,vendors through exceptional communication skills, fostering trust and collaboration.
- Support in Configuring VLANs, VTP, HSRP, STP, DHCP and static IP addressing.
- Configuration & troubleshooting of routing and switching issues using network monitoring tool (Network Node Manager by MICRO FOCUS)
- Monitoring and troubleshooting satellite communications incidents using KRATOS COMPASS Newpoint)
- Security and Compliance: Monitor network security alerts and vulnerabilities.
- Implement security measures to protect network infrastructure.
- Work closely with network architects, engineers, and other IT staff to design and implement network solutions.
Communicate network status, issues, and changes to relevant stakeholders.
Provide technical support and guidance to support staff. - Ticket Management and Field Support
- Responding to technology incidents, request (MAC) following ITIL, performing troubleshooting, managing escalations
- Maintain accurate records of network configurations, incidents, and changes.
- Proactive communication to clients and other stakeholders
- Providing technical support for end users including IP phone, desktop, connectivity and desktop applications-related issues
- Data center infrastructure and Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety
Education
- Thesis Statement: Simulation of Bounded Delay Traffic in 5G Optical Transport Networks
Bachelor's Degree - Electronics and Communication Engineering
Skills
Job Title
Network control centre engineer at United nations
As part of the UN's global network operations team, I ensure the availability, security, and performance of the systems and services that support the organization's mission and operations. I have been working in this role for over two years, providing Tier 1 and Tier 2 support, troubleshooting, and maintenance for the network infrastructure, using VMware vSphere, NetScaler, and data center technologies.
Certifications Trainings
- 200-301: CCNA (R & S), CISCO, 2021
- ITIL Foundation, 2021
Personal Information
Languages
Additional Information
Apart from my institutional interest, my personal interest is that i am very much enthusiastic in knowing and understanding how universe works like interstellar space, black holes, general & special relativity theory, string theory. i follow Dr. MIchio Kaku (theoretical physicist) who is well known ''popularizer of science' .i follow regularly about new space discoveries by NASA and ESA. These are my some aspirations and extra-work activities.